AC/DC Adapter PLUS

LAST UPDATED: December 26, 2022

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

3. The shipping charges, which are the product shipping costs, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAYABLE

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD

8. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall bear the shipping cost of the product subject to the contract within 3 days. must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNNECTED REASONS

9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT

10. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

RIGHT OF WITHDRAWAL

11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL

edelkrone USA inc

support@edelkrone.com

+1 407 4497755

DURATION OF THE RIGHT OF WITHDRAWAL

13. If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.

14. The costs arising from the use of the right of withdrawal belong to the BUYER.

15. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days, and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

USE OF THE RIGHT OF WITHDRAWAL

16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

RETURN TERMS

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

20. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

21. The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

22. You can make it to any of our TR bank accounts (TL), (EUR), (USD) by Bank Transfer or EFT (Electronic Funds Transfer).

23. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

At edelkrone, we want you to be completely happy with your purchase and for your shopping experience to be smooth and transparent. Below, you will find clear answers to common questions regarding our shipping, return, and cancellation policies.

Please note: By placing an order, you agree to the terms outlined below in accordance with Consumer Protection Law No. 6502 and Distance Contracts Regulation.

1. Returns & Refunds

Can I return a product if I change my mind? Yes, we offer a 30-day return policy. You have the right to withdraw from the contract within 30 days of receiving your order, without giving any reason, provided the item meets our return condition requirements.

Condition of Return & Customs Clearance (Important!) While we understand that you need to open and test the product, it must remain in good, acceptable condition to be eligible for a refund.

Customs Restrictions on Wear & Tear: This policy is primarily dictated by international customs regulations. If a returned item shows heavy use, obvious dents, deep scratches, or attention-attracting wear, customs authorities often classify it as a "used good for repair" rather than a standard commercial return. When this happens, the package fails to clear customs and is shipped back to you.

Refund Voidance & Replacement Only: If your return is rejected by customs due to excessive wear and tear, the return and refund process will be permanently canceled—even if the return was initially authorized by our support team. At that point, the refund option is completely voided, and you will only be eligible for a replacement.

Replacement Units: Please note that products that have already been issued as a replacement for a prior order are considered final and cannot be returned for a refund.

How do I start a return? Before sending anything back, you must obtain authorization.

Contact Us: Email us at support@edelkrone.com to request a return.

Get Code: We will provide you with a Return Merchandise Authorization (RMA) code.

Ship: Ship the product back to us using this code.

⚠️ Critical Warning: Do not send any products back without an RMA code. Failure to obtain an RMA code prior to returning a product could result in severe customs delays and extra costs. Should this occur, we will be forced to absorb these costs by deducting the equivalent amount from your refund.

Refund Calculation & Non-Refundable Items When issuing a refund, please be aware of the following deductions:

Customs Duties & Taxes (DDP Orders): If you paid for customs duties and taxes at checkout (Delivered Duty Paid), these funds were used to clear the goods through customs and pay necessary authorities on your behalf. Since these official procedures are completed, these costs are non-refundable and will be deducted from your total refund.

Bundles & Promotional Discounts: If you purchased a bundle to receive a discount and return only part of it, the bundle discount is no longer valid. The items you keep will be charged at their regular full price, and the price difference will be deducted from your refund.

Return Shipping Costs: The buyer is responsible for return shipping costs. While we may initially handle the logistics to facilitate the return, this cost will be deducted from your final refund.

Missing Parts & Minor Value Loss: If the product successfully passes customs but is returned with missing original accessories (such as packaging, cables, or manuals) or shows minor cosmetic wear that requires refurbishment, we will deduct the cost of repair or value loss from your refund. (Note: As mentioned above, heavy wear will result in customs rejection and void the refund entirely).

When will I get my refund? Once we receive your returned item and inspect it, we will process the refund within 10 days. The remaining funds (total paid minus shipping, DDP/Customs expenses, discount adjustments, and any missing part/refurbishment deductions) will typically be transferred to your bank within 14 days of our receipt.

2. Shipping & Delivery

Shipping Costs & Timeline

Costs: Shipping charges are paid by the buyer and calculated at checkout.

Timeline: We strive for speed. Legally, the maximum delivery period is 30 days. If we fail to deliver within this timeframe, you have the right to cancel the order for a full refund.

Damaged Packages Please inspect your package before accepting it. If you see dents, tears, or crushed packaging, do not accept the delivery from the cargo company. Ask for a damage report. By accepting the package, you acknowledge that it was received in good condition.

"Leave at Door" Policy If you choose a delivery option that allows the courier to leave the package at your door (without a signature), you assume full responsibility. We cannot offer reimbursement or compensation for lost, stolen, or damaged packages after they have been left at your address.

3. Payments & Cancellations

Payment Methods We use Shopify’s secure payment infrastructure. Accepted methods include major credit/debit cards, Apple Pay, Google Pay, and others displayed at checkout.

Cancellations

Force Majeure: If unforeseen events prevent us from delivering on time, we will notify you. You can choose to wait or cancel.

Refunds on Cancellation: If you cancel before delivery:

Cash payments are refunded within 14 days.

Credit card refunds are processed immediately by us but may take 2-3 weeks to appear on your statement depending on your bank.

Security & Fraud For your security, if a purchase is flagged as unauthorized or fraudulent (e.g., stolen credit card), we reserve the right to demand the immediate return of the product at our expense.