abxylute S9 Premium Mobile Controller

No matter where you live, Heyup promises to offer you the best shipping options for your location. With our experience of handling deliveries across the world every day, you can rest assured in knowing that your package is in safe hands. We are unable to ship to PO Box and Military addresses.

Heyup Boxe products and accessories(Tripods) can be shipped to the following locations:

Website: heyupnow.com

Region/Country:

•United Kingdom

•Canada

U nited States(Except Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands)

•European region/countries (Including Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ireland, Greece.)

•Southeast Asia: Thailand, Philippines, Vietnam, Malaysia, Indonesia, Singapore

Shipping Details

Your estimated shipping time depends on your region, please refer to the following information.

European Union & United Kingdom:

Standard Shipping (1~2 business days processing time +1~5 business days delivery)

United States:

Standard Shipping (1~2 business days processing time + 1~5 business days delivery)

Canada:

Standard Shipping (1~2 business days processing time + 7~10 business days delivery)

Southeast Asia:

Standard Shipping (1~2 business days processing time + 7~10 business days delivery)

Shipping Fee

FREE shipping on qualifying orders over $89. Most qualifying orders* under $89 have the following shipping cost:

US/EU/UK/SEA: +$9.99

Canada: +$14.99

Heyplus products and accessories can be shipped to the following locations:

Website: heyupnow.com

Region/Country:

U nited States(Except Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands)

•European region/countries (Including Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ireland, Greece.)

•Southeast Asia: Vietnam, Philippines

Shipping Details & Shipping Fee:

Free shipping for all heyplus orders. However, we charge shipping fees for different products. That means, If you also purchase non-heyplus products, they might arrive in a different package and might charge a shipping fee.

Ships within 1-2 working days + Delivery within 7-14 working days.

COVID-19’s Impact on Shipping

Due to the ongoing COVID-19 pandemic, shipping times may be delayed due to changes in shipping regulations. Rest assured, your package will be shipped and Heyup will work with you to monitor its progress.

Couldn’t Find Your Country/Regions?

If you could not find your country/region, then that means that Heyup does not ship to your country yet. We thank you for your support and look forward to the time when we can also ship to you.

Click here to check the list of regions Heyup cannot be shipped.

Last Update: July 21, 2022

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Our policy lasts 14 calendar days. If 14 days have gone after you received it, unfortunately, we can’t offer you a refund or replacement.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Replacement Policy

If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to Heyup Customer Services.

For quality issues, (North America, European Union, United Kingdom, and Southeast Asia countries within 30 days of delivery) Heyup will provide you with paid shipping labels to proceed with the return.

The consumer warranty may not apply if the products are damaged by abnormal use.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. If there is any gift, please return it together. If a product you return is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@heyupnow.com

If the consumer refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer.

We need consumers to provide a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

Warranty Policy

Heyup products purchased on the official online store come with a limited warranty. Unless otherwise specified, this warranty covers the hardware components of the product as originally supplied as the list below shows, and does not cover software, or consumable items if packaged or sold with the Product like the remote controller and the adapter.

This warranty is only redeemable within the original country or region of purchase. We do not accept any returns & refunds after 14 days of delivery without reason. However, warranty services are still valid for products under normal use. If a fault is found after 14 days from delivery of the product(s), you should contact us and we will either repair or replace the product.

The warranty period of each product is listed as follows:

Heyup Product

Components

Warranty Period

Heyup Boxe

Heyplus products

One year from the date of original purchase. But if you live and purchase from anywhere in the UK, EEA or Switzerland, you would have t wo years from the date of original purchase.

Heyup Tripod

One Year

Other Products（Coming soon）

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to Heyup Customer Service at support@heyupnow.com . Please note that we offer after-sales assistance only in the areas where we make shipments.

If replacement or repair service is provided, the warranty period will not be renewed or extended.

The limited warranty does not cover:

•Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.

•Scratches, dents, and cosmetic damage, unless caused by Heyup.

•Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

•Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.

•Ordinary wear and tear.

•Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Heyup.

•Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Heyup.

•Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

•Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.

•Repair conducted by the unofficial repair center.

•Another damage is not caused by the design, manufacturing, or quality of the product itself.

Others

We only provide the services promised in this policy, and shall not be responsible for any commitment made by the agent or partner beyond the contents of this policy.

This policy will be implemented on the date of the announcement.

CONTACT US

For more information about our return policy if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@heyupnow.com or by mail using the details provided below:

Last Update: July 26, 2021

Contact - Heyup - Checkout