Absolut Skin | Beginner Bundle - 3 Steps Basic Routine

We're happy to help!For more information, you may email us at support@absolutskincare.com or use our contact form on the Contact Us page where our customer service team will assist you with whatever you may need.

All emails are generally responded to within 24 business hours during business days (excluding weekends and holidays). We provide tracking information to your email immediately once your package is shipped however you may need to allow 12 to 24 hours after item has been shipped for the tracking information to be readily updated. Standard Shipping Times:

•Domestic orders (USA) Standard Shipping option may take 2-5 business days to arrive (excluding h olidays).

•Domestic orders (USA) Priority Shipping option may take 1-3 business days to arrive (excluding h olidays).

•International orders (Worldwide - if applicable) may take 1-3 weeks to arrive (excluding holidays) depending on your location.

All orders placed after 2:00pm [EST] will be processed on the following business day (except public holidays). Please allow for up to 72 business hours handling time during public holidays. If there are unforeseen delays we will notify you immediately via email. All our products are shipped from our Florida warehouse facility.

We do not ship on the weekends to avoid delays of your packages in the shipping carrier warehouse. Our Free Shipping service is offered by the USPS. However we do offer UPS and FedEx shipping options at checkout. Thank you for your kind patience and understanding!

We truly appreciate your business!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@absolutskincare.com Please note that returns will need to be sent to the following address: 6555 Powerline Rd, Fort Lauderdale, Florida, 33309.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@absolutskincare.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@absolutskincare.com

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