Abdominal Exercise Wheel | Portable Core Trainer

At DoubleJoy Store, we are committed to delivering your orders efficiently and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at www.doublejoystore.com . By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

All orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons, promotions, or high-demand periods, processing times may be slightly extended. You will receive a confirmation email once your order has been successfully placed and another notification when your order has been shipped.

Shipping Destinations & Methods

DoubleJoy Store ships to multiple regions depending on product availability and supplier location. We work with reliable logistics partners to ensure safe and timely delivery. Available shipping methods and estimated delivery times will be displayed at checkout based on your destination.

Estimated Delivery Time

Delivery times vary depending on your location and the product ordered. On average, orders are delivered within 7–20 business days after shipment. Please note that international shipments may be subject to customs clearance, which can cause additional delays beyond our control.

Shipping Costs

Shipping fees are calculated at checkout and depend on factors such as destination, product weight, and shipping method. From time to time, DoubleJoy Store may offer free shipping promotions, which will be clearly stated on the website.

Tracking Your Order

Once your order has been shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your delivery. If tracking updates are temporarily unavailable, please allow a few days for the carrier’s system to update.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Shipping Issues & Support

If your order is delayed, damaged, or missing, please contact our customer support team with your order number. We will review the issue and work with our shipping partners to provide a resolution in line with this Shipping Policy.

DoubleJoy Store reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page to ensure you are always informed.

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We have 30-day return policy. Which means you have 30 days counting from the product delivery day, to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Customer will be responsible for the return shipping fees of non-defective or non-damage products.To start a return, you can contact us at info@doublejoystore.com Please note that returns will need to be sent to the address which will be given after assessing the return conditions.If your return is accepted, we will send you a return shipping label. Also, instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@doublejoystore.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of the order delivery. As stated above, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Customer will be responsible for the return shipping fees of non-defective or non-damage products.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 25 business days have passed since we have approved your return, please contact us at info@doublejoystore.com

Contact - DoubleJoy Store - Checkout