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GO Outdoors Delivery Information

Member's Cards

Orders that include a Member's Card will be split, and any other items in your order will be delivered separately as shown in the table below. You will receive an email containing your new Member's number within 48 hours, and this can be used to shop online and in store. Your welcome pack and physical Member's Card will take up to 15 days to arrive in the post.

Delivery types

Contactless delivery is now used as standard on all orders. All deliveries are made between 8am and 8pm. Customers who have created an account can view their order progress in the member's area .

Deliveries are not made on Bank Holidays, so orders placed in the days before a Bank Holiday may take slightly longer than advertised. At these times the delivery estimate shown in the checkout will show when to expect your order.

Standard Delivery

Standard Delivery is £3.99 or FREE for orders over £80.

Current Standard Delivery times are 3-5 days.

You will receive a tracking link from the courier once your order is dispatched. Orders for multiple items may arrive in more than one parcel.

Certain Large and/or Heavy items, cannot be shipped with Standard Delivery. In these cases Standard Delivery will not be available in the checkout.

Next Day Delivery

Next Day Delivery is £5.99

Order before 5pm to receive your order the following day (excluding Bank Holidays)

You will receive a tracking link from the courier once your order is dispatched.

Certain Large and/or Heavy items, cannot be shipped Next Day. In these cases Next Day Delivery will not be available in the checkout.

Click & Collect

Click & Collect is FREE

Please wait for confirmation that your entire order has been prepared and is ready to collect before travelling to store.

Select a store, and if your items are already available in-store then you can pay now and often collect the same day or the following day.

If the item is not available in-store, we will deliver them to the store from our warehouse which will take 3-5 days.

Heavy Item Delivery

Heavy Delivery is £19.99 for orders containing a Heavy item

Current delivery times are 5-7 days. You will receive order updates from the courier once your order is dispatched.

Due to their weight and/or size, Heavy items will be delivered by a specialist 2-person delivery service at extra cost. In this case Standard and Next Day Delivery will not be available in the checkout.

Large Item Delivery

Large Delivery is £9.99 for orders containing a large item

Current delivery times are 5-7 days. You will receive order updates from the courier once your order is dispatched.

Due to their size or shape, some Large items such as bikes cannot be delivered by our usual delivery service and require a specialist courier at extra cost. In this case Standard and Next Day Delivery will not be available in the checkout.

International Delivery

We do not currently ship to addresses outside of the United Kingdom.

Remote or Rural Deliveries

Some more remote parts of the UK are more difficult and expensive to reach. We will do all we can to deliver to these areas at our regular prices, but delivery times may be delayed. In rare cases of very large or heavy orders an additional charge for delivery may be required, and if so your order will be delayed while we contact you. If in doubt, please contact us for more information before ordering.

Northern Ireland postcodes BT 1-99. Delays up to 48 hours.Isle of Man postcodes IM. Delays up to 48 hours.Isle of Wight postcodes PO 30-31. Delays up to 48 hours.Aberdeen postcodes AB37-AB56. Delays up to 48 hours.Inverness postcodes IV1-IV63. Delays up to 48 hours.Falkirk postcodes FK19-FK21. Delays up to 48 hours.Kirkwall, Orkney postcodes KW1-KW17. Delays up to 48 hours.Argyll and Bute postcodes PA21-PA78. Delays up to 48 hours.Perth postcodes PH14-PH44. Delays up to 48 hours.Western Isles postcodes HS1-HS9. Delays up to 72 hours.Kilmarnock postcodes KA27-KA28. Delays up to 48 hours.Lerwick postcodes ZE1-ZE3. Delays up to 72 hours.

Delivery Days and Bank Holidays

Our Delivery days are Monday to Sunday.Bank Holidays are not normal working days, therefore deliveries will not be made and and extra time should be allowed for your order to arrive.

Further Information

All valuable orders are shipped using an insured service. We reserve the right to charge more for delivery if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.We reserve the right to alter our delivery charges in future without warning. Any changes made will be advertised on this page. We reserve the right to refuse delivery of we deem it necessary, or to charge for delivery where the wrong delivery type is specified. We reserve the right to refuse service in exceptional circumstances. We reserve the right to deviate from our published delivery charges if necessary.

Contact - GO Outdoors - Checkout

How to make a return

The easiest way to make a return is using the button below, where you can arrange for your order to be sent back to us using Evri or Royal Mail from just £2 (payable by Visa or Mastercard).

Start a Return

If you need to return an item delivered by one of our Brand Partners please refer to the instructions that came with you parcel.

You may also make a Return to any of our stores within 28 days, please see below for details.

Returns Policy

Returning orders to us is easy. Should you change your mind we offer a refund within 28 days of delivery or collection using the returns portal link above, or to a store. Please see below for more information about returning to store.

Please note that you remain responsible for the items until they reach us. Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

Items purchased in-store cannot be returned via the Returns Portal or Post, and must be returned to a store.

Faulty Goods

If your item arrives damaged or is not the item that you requested, please return to us using the returns portal or to a GO Outdoors store.

Alternatively please contact our Customer Service Team and provide the details of the issue so that we can help you. Please be aware we will ask for an image / video of the faulty or damaged item to help speed up the resolution. In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then depending on the result we may offer a refund.

If the product(s) you’ve ordered develops a fault over time and is within its warranty period, it must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

Refurbished Items

For refurbished products, our normal returns policy doesn’t apply. You have 14 days from delivery (rather than the normal 28) to return any refurbished item you purchase online. Beyond 14 days, we will only accept returns for faulty goods. (This does not affect your statutory rights). We will look to repair or replace with the same, or similar, product where possible. We are unable to replace a refurbished product with a factory new model. Refurbished products can be returned to any of our stores or by following the normal process.

Delivery Charges

Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.

Please see our Terms and Conditions for more details.

Restricted Items

Please note, some types of items cannot be returned through the Returns Portal. Details of these are below.

Brand Partner Orders

Products delivered direct from a Brand Partner must be returned to their warehouse. The returns details will be on the despatch note that came with your order. Please ensure that you include details of your order number if you are returning your order. If you can’t locate this please contact Customer Service . Details of all of our Marketplace Brand Partners can be found here

Large Tents

Large tents can't be returned through our returns portal, the easiest way to return a large tent is to a GO Outdoors store. If you are unable to get to one of our stores, we can arrange a collection for a fee. To arrange a collection of your order, please contact us .

Bikes

Bike returns can be made to at any GO Outdoors store with a bike servicing department. Stores without a bike servicing department do not have the space to accept bike returns.

Click here to view GO Outdoors stores with a bike servicing department.

Gas

Orders containing gas can only be returned to a GO Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Knives

Orders containing knives or bladed items can only be returned to a GO Outdoors store . Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.

Other products Exempt from Returns

Swimwear, underwear, perishable products (such as food, bait and batteries; save where such products have a prolonged use by date), trailers, gas cylinders, safety or PPE equipment such as climbing, riding and cycling helmets, climbing ropes, harnesses, karabiners or slings.

Alternative Returns Methods

To store

Online orders can be returned to any GO Outdoors store for free. You will need to bring the delivery note that came with your order, otherwise the store may not be able to assist you.

Please note: our smaller GO Express stores will not be able to take large items and bikes. Please see details under 'Restricted Items' section above. If you are unsure, please feel free to Contact Us for advice before traveling to store.

By Post

You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.

Please address returns parcels to:

GO Outdoors Returns Kingsway Business Park, Michael Faraday Avenue, Rochdale, OL16 4FW

Need additional support?

We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit one of our stores or use standard drop-off points - whether due to disability, neurodivergence, or other accessibility challenges, please contact our Customer Care team on 0330 008 1555 . Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

Alternatively please contact us at Customer Car e team and provide the details of the issue so that we can help to find the best solution.

Contact Us

If you would like to get in contact with us please go to the contact us page.

Contact - GO Outdoors - Checkout