75% Feather, 25% Down Throw Pillow Inserts

COMPLIMENTARY FREE SHIPPING — RETAIL ORDERS OVER $100

Thread To Form provides complimentary standard shipping on standard retail orders over $100 within the United States. This promotional discount is automatically applied in the cart at checkout. For orders under $100, flat or calculated shipping rates are displayed transparently during checkout.

Please Note: Certain oversized items, freight-class shipments (including heavy area rugs), trade, wholesale, and custom commercial project procurement orders are explicitly excluded from public free shipping promotions. Applicable shipping fees for these items will be calculated at checkout or invoiced separately.

Trade & Wholesale Program Logistics

Complimentary retail shipping promotions, public coupon codes, and consumer tier discounts do not apply to verified Trade, Wholesale, or B2B customer accounts. Shipping and freight rates for Trade and Design Partners are calculated independently based on total shipment volume, actual weight, and carrier tiers at the time of invoicing or checkout.

Registered partners may coordinate specific project delivery instructions directly with their assigned Trade Specialist or contact our dedicated trade desk: trade@threadtoform.com or via the Trade Helpline at +1 (610) 721-3856.

Estimated Handling & Dispatch Timelines

Because we prioritize artisanal integrity and slow-textile craftsmanship over mass production, handling and dispatch timelines vary based on inventory availability and production queues. Precise item estimates are displayed via liquid fields directly on individual product pages. Our general operational windows are outlined below:

• Standard In-Stock Items: Handled and dispatched from our primary fulfillment network within 1–3 business days. Standard domestic transit requires an additional 3–7 business days.

• Artisan-Stocked Items: Specialized textile goods dispatched directly from our workshop storage facilities require 5–8 business days of specialized handling prior to international dispatch.

• Workshop Pre-Order Items: Items undergoing final looming, artisan finishes, or specialized workshop preparation require a handling timeline of 7–10 business days before entering our shipping channels.

• Made-to-Order Soft Goods: Bespoke hand-block prints, custom linens, and tailored soft goods require a dedicated workshop production timeline of 14–21 days prior to dispatch.

• Bespoke & Hand-Loomed Rugs: Due to complex loom preparation, natural dyeing schedules, and individual construction sizing, custom rugs carry an approximate lead time of 4–8 weeks depending on current seasonal volume.

Note on Peak Seasons: During holidays or high-volume artisanal production cycles, timelines may adjust slightly. If you have an exact project deadline or timeline question before placing an order, please contact us directly at orders@threadtoform.com .

Fulfillment Origins & Partial Shipments

To streamline transit paths and reduce carbon footprint milestones, shipments originate directly from either our central distribution hub in the United States or our companion heritage workshop facility in Jaipur, India.

Orders containing multiple items may ship separately from different fulfillment locations. In these instances, individual tracking numbers will be provided via email as each package clears local customs and processing networks.

International Shipping, Duties & Taxes

We service global markets including Canada, the United Kingdom, the European Union, and Australia using trusted global networks such as UPS, FedEx, and DHL.

Import duties, local taxes (VAT, GST), and international clearance fees are not included in our base retail product pricing. These statutory fees are assessed by destination border authorities and may be pre-calculated at checkout where supported, or collected directly by your regional courier prior to final package handoff.

Delivery Accuracy & Modifications

Please review your shipping metrics thoroughly at checkout. Once an order has officially entered active fulfillment processing or has been accepted by our freight carriers, address modifications or redirection options are no longer possible. The buyer assumes responsibility for address accuracy at the moment of checkout validation.

If a shipment is officially marked delivered by the carrier but cannot be located on-site, please alert our customer care team within 7 days of the delivery confirmation date so we may assist in opening an active carrier investigation.

Order Support & Status Verification

If your package appears delayed or you require manual tracking updates, email us directly at help@threadtoform.com or call +1 (610) 496-2224. Please provide your order number and purchase email address so our team can update you promptly.

Returns & Material Exceptions

For detailed information on return windows, restocking criteria, and return shipping fees, please review our official Refund Policy . Note: Cut-to-order yardage, custom textiles, and made-to-order or bespoke rugs are highly customized products and are final sale / non-returnable once processing begins.

Business & Contact Information

Trade Name: Thread To FormRetail Support Phone: +1 (610) 496-2224Trade Program Phone: +1 (610) 721-3856General Support Email: help@threadtoform.com Trade Partner Email: trade@threadtoform.com Operational Business Address: Thread To Form, 320 Turner Lane, West Chester, PA 19380, United StatesLegal Entity: Maple Village Lane LLC (DBA Thread To Form)Registered Corporate Address: 5231 W Woodmill Dr, Ste 45, Wilmington, DE 19808

For active logistics rules, legal frameworks, and full fee descriptions, please refer directly to our comprehensive Shipping Policy .

Thank you for supporting artisan craftsmanship. Your order helps sustain our workshops and preserve textile traditions.

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Return Window

We have a 30-day return window starting from the day you receive your order. To request a return, please follow the process below. Returns that do not follow this process may be declined.

Eligibility Conditions for Return

Items must be in the same condition as received: unused/unworn, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

Non-returnable items include: cut-to-order fabrics , rugs , perishable goods (e.g., food, flowers, plants), custom or personalized products, personal care goods (e.g., beauty products), and hazardous materials/flammable liquids/gases. Sale items and gift cards are final sale and cannot be returned.

How to Start a Return (RMA)

Email us or call us using our contact information within 30 days of delivery to request a Return Merchandise Authorization (RMA). Include your order number and the item(s) you wish to return.

If your return is approved, we will email you a pre-paid return shipping label and detailed instructions.

Ship the item(s) back using the provided label. Packages sent without an approved RMA may be refused.

Return address (for approved RMAs only):Thread To Form320 Turner LnWest Chester, PA 19380United States

Fees & Return Shipping

All approved returns are subject to a 15% restocking fee, deducted from the refund.

We charge a flat return label charge of $10

Original outbound shipping charges (if any) are non-refundable.

International customers: Duties, taxes and import fees are not refundable by Thread To Form. You may be able to reclaim them from your local customs authority.

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at help@threadtoform.com with photos so we can evaluate and make it right.

Exchanges

The fastest way to get what you want is to return the item you have (following the process above). Once the return is accepted, place a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in original condition, unused/unworn, with tags and original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, a refund (minus applicable fees) will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us using our contact information

Business & Contact Information

Trade Name: Thread To FormPhone: +1 (610) 496-2224Email: help@threadtoform.com, returns@threadtoform.com Address: Thread To Form, 320 Turner Lane, West Chester, PA 19380, United StatesLegal Entity: Maple Village Lane LLC (DBA Thread To Form)

For shipping timelines, costs, and international duties, please see our Shipping Policy .

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