J5CREATE 65W PD USB-C POWER ADAPTER

Thank you for shopping with Highlanderstore. This Shipping Policy describes how and when your items will be dispatched, how delivery works, and what to expect for both PC parts and custom-built systems.

1. Order Processing Times

PC Parts

•All in-stock parts are normally processed and dispatched within 1–3 working days.

•Orders placed after 3pm may be processed the next working day.

•Orders placed on weekends or bank holidays will be processed on the next working day.

Custom PC Builds

Due to assembly, optimisation, and testing:

•Standard build time: 3–10 working days.

•High-end or specialised builds may require additional time.

Every PC undergoes:

•Hardware assembly

•Thermal and stability testing

•BIOS configuration

•Windows installation (when purchased)

We will notify you if extra time is required.

2. Shipping Methods

We use trusted UK couriers including:

•Royal Mail

DPD

DHL

•Evri (lightweight, non-fragile items only)

•Private insured courier (for full PC systems where required)

The courier used depends on item weight, insurance requirements, and destination.

3. Delivery Times

Once dispatched, typical UK delivery times are:

•1–3 working days for most items

•Large packages or PC systems: 2–5 working days

•Remote regions (e.g. Highlands, Islands): may require additional time

Delivery times are estimates and not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout based on weight, courier, and order value.

•Orders over £100 may qualify for free UK delivery, unless oversized or fragile.

•Custom PCs may include additional insurance or reinforced packaging charges.

5. Tracking Information

Once your order has shipped:

•You will receive a tracking number by email.

•Tracking may take up to 24 hours to activate depending on courier scans.

If you do not receive tracking, please contact us at highlanderstore2@gmail.com.

6. Failed Delivery Attempts

If a courier attempts delivery but no one is available:

•They may attempt again.

•They may leave the parcel in a safe place or take it to a collection point.

•If the parcel is returned to us due to failed delivery or incorrect address, the customer is responsible for any redelivery charges.

7. Damaged Deliveries

All items are securely packaged.

However, if your parcel arrives damaged:

You must notify us within 48 hours of delivery with:

•Photos of the box

•Photos of damage

•Photos of labels

•Photos of internal packaging

We cannot process claims submitted outside this timeframe because couriers reject late claims.

8. Lost Parcels

If your order does not arrive within 7 working days of dispatch:

•Contact us immediately so we can investigate with the courier.

•Lost parcel claims may take 5–10 working days depending on the courier.

We cannot replace or refund until the courier confirms loss or authorises a claim.

9. Shipping for Returns

For returns approved under our Return & Refund Policy:

•Customers are responsible for return postage costs unless the item is confirmed faulty.

•We strongly recommend using a tracked, insured courier.

•Highlanderstore is not responsible for returns lost in transit.

10. International Shipping

At this time, Highlanderstore only ships within the United Kingdom.

International shipping may be added in the future.

11. Incorrect Address Information

If incorrect or incomplete address information is provided:

•We cannot stop or redirect parcels once shipped.

•Refunds cannot be issued for items delivered to the wrong address supplied by the customer.

•Redelivery costs due to incorrect addresses are the customer’s responsibility.

12. Custom PC Packaging and Responsibility

All custom PCs are shipped with:

•Reinforced internal padding

•Original component boxes inside the shipment (where available)

•Fragile insured courier service (where required)

You must remove internal packaging (if included) before use.

Damage caused by powering on the PC without removing transit packaging is not covered under warranty.

13. Contact Information

For shipping questions, updates, or tracking issues, contact:

Email: highlanderstore2@gmail.com

Website: highlanderstore.co.uk

Contact - Highlanderstore - Checkout

At Highlanderstore, we aim to provide high-quality components, custom PC builds, and excellent service. This policy explains how returns, refunds, and exchanges work for PC parts and custom systems.

30-DAY RETURN WINDOW – PARTS & ACCESSORIES

You may return eligible items within 30 days of delivery.

Eligible for return:

•PC components (GPUs, CPUs, RAM, SSDs, PSUs, motherboards, fans, etc.)

•PC accessories and peripherals

•Cases and cooling hardware

Conditions:

•The item must be in original condition.

•All packaging, serial numbers, accessories, and included items must be returned.

•The item must not show signs of misuse, wear, or incorrect installation.

•Physical damage of any kind will void the return.

If an item is returned incomplete or damaged, a partial refund may be issued.

FAULTY OR DEFECTIVE ITEMS

If an item arrives faulty, or becomes faulty within 30 days of delivery, we will test it.

If the item is confirmed faulty, we will provide a replacement, repair, or refund.

After 30 days, manufacturer warranty terms apply.

DAMAGE NOT COVERED UNDER RETURNS OR REFUNDS

To protect customers and the business, the following types of damage are not covered and cannot be returned or refunded:

User-Caused Damage (Any Form):

•Incorrect installation

•Bent CPU pins

•Damaged sockets

•Improper mounting of coolers

•Damage from connecting or disconnecting parts while powered

•Incorrect thermal paste application causing shorts

Dust Damage / Neglect:

•Excessive dust buildup

•Damage caused by blocked airflow

•Damage caused by failure to maintain the system

Inadequate Ventilation / Overheating:

•Running the PC in a confined or poorly ventilated space

•Damage from improper airflow or fan direction

•Overheating caused by dust buildup

•Overclocking or BIOS modification without proper cooling

Liquid or Spill Damage:

•Water or drink exposure

•Condensation

•AIO leaks caused by improper installation or tampering

Electrical Damage:

•Power surges

•Incorrect power supply use

•Damaged power cables

•Use of unapproved adapters

These conditions void return eligibility and manufacturer warranty.

CUSTOM PC ORDERS – RETURN POLICY

Custom PCs are built to order. Returns are handled differently.

Eligible for return if:

•A genuine hardware fault occurs within 30 days, and

•The PC is returned for testing and inspection

We will repair, replace faulty components, or refund if the system cannot be repaired.

Not eligible for return:

•Change of mind

•Incorrect specifications chosen by the customer

•Any damage listed above (dust, overheating, misuse, liquid exposure, etc.)

•Any damage caused after delivery by the customer

SHIPPING COSTS

•If the item is faulty, Highlanderstore covers return shipping.

•If returned due to change of mind, the customer pays return postage.

REFUND PROCESSING

Refunds are processed within 3–5 business days after inspection of the returned item.

Refunds are always issued to the original payment method.

Payment providers such as Klarna, Clearpay, PayPal, and PayItMonthly may take additional time to complete refund processing.

EXCHANGES

Exchanges can be arranged if the replacement item is in stock.

HOW TO REQUEST A RETURN

Email: highlanderstore2@gmail.com

Include:

•Order number

•Full name

•Photos or videos (required for fault claims)

•Description of the issue

We aim to respond within 24 hours.

OUR PROMISE

Highlanderstore strives to be one of the most trusted PC suppliers in the UK. We operate with honesty, transparency, and fairness, and we are always here to help.

Contact - Highlanderstore - Checkout