6 Pack Transparent Shoe Storage Boxes – Stackable Hard Plastic Shoe Organiser

Effective Date: 13 June 2025Website: www.techshopuk.com Operated By: Digital Ad Consultant LtdRegistered Address: 38 Hope Street, Hanley, Stoke-on-Trent, ST1 5BS, United KingdomContact Email: info@techshopuk.com

Overview

Tech Shop UK is an online retail store operating on a dropshipping model, meaning we work with carefully vetted third-party suppliers and manufacturers to fulfil customer orders. This shipping policy outlines how orders are processed, shipped, and delivered. It is designed to be transparent and fair to customers, while protecting Tech Shop UK from fraudulent or misleading claims.

By placing an order on our website, you agree to the terms set out in this policy.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Processing typically takes 1–3 working days after payment is confirmed.

During peak periods (e.g. holidays or sales), processing may take longer. We will notify you in such cases via email.

Once processed, your order is sent directly to our supplier or manufacturer for fulfilment.

2. Shipping Origins & Methods

We primarily source products from UK-based warehouses to ensure faster delivery.

Some items may be shipped directly from our international partners, including warehouses in the European Union, China, or other regions, depending on product availability and supplier assignment.

Delivery is fulfilled through standard or tracked courier services such as Royal Mail, Evri, DPD, DHL, or equivalent.

Please note: Tech Shop UK does not dispatch items from our own UK office or warehouse. All items are sent directly from the supplier to the customer.

3. Estimated Delivery Timeframes

Shipping Origin

Estimated Delivery Time

UK Warehouses

7–10 working days

EU Warehouses

7–14 working days

China/Overseas

10–20 working days

Delivery times are estimated and not guaranteed.

Delays may occur due to courier issues, public holidays, strikes, severe weather, or customs inspections. Tech Shop UK has no control over third-party logistics once items are shipped.

4. Customs, Duties & Import Taxes

For goods shipped from outside the UK (such as China or the EU), customs duties, VAT, or other import charges may apply in accordance with UK law post-Brexit.

These charges are not included in the purchase price and are the responsibility of the customer.

Failure to pay import charges may lead to delivery refusal, abandonment of the parcel, or return to sender. No refund will be issued in such cases.

5. Tracking & Notifications

Where available, tracking information will be provided by email once the item is dispatched.

Some tracking numbers may take 48–72 hours to activate, depending on the supplier and courier.

Not all shipping methods may include tracking, especially for low-cost or promotional items.

6. Multi-Item Orders

Orders containing multiple items may be fulfilled from different suppliers and arrive in separate packages.

Delivery times may vary between items. You will be notified when this is the case.

7. Delayed or Lost Deliveries

If your order has not arrived within the estimated timeframe:

Check the tracking information and your local courier depot.

Contact our customer support at info@techshopuk.com .

We will:

Initiate an investigation with the supplier and courier.

Provide a resolution within a reasonable time, typically 10 working days from the investigation start.

Fraudulent claims of non-receipt without proper investigation will not be honoured. Tech Shop UK reserves the right to refuse service or take legal action in proven cases of abuse or false reporting.

8. Failed Delivery Attempts & Incorrect Addresses

Customers are responsible for providing accurate and complete shipping details at checkout.

If a delivery fails due to an incorrect address or repeated missed delivery attempts, Tech Shop UK will not cover any additional charges for redelivery or refunds.

If your order is returned to the supplier due to incorrect information, re-shipping will incur an extra fee, and refund eligibility may be limited.

9. Damaged Parcels

If a parcel arrives visibly damaged, please refuse delivery if possible, or take clear photos of the damage before opening.

If the contents are damaged, you must provide:

An unboxing video

Clear photos of the item and packaging

Proof of order and delivery

Failure to provide sufficient evidence may result in partial or no refund.

10. Pre-Shipment Cancellations

Orders can only be cancelled before the item has been processed or shipped.

Once an item is marked as dispatched, cancellations are no longer possible.

If your item has not shipped within 10 working days, you may request cancellation and receive a full refund.

11. Force Majeure

Tech Shop UK is not liable for any failure or delay in delivery caused by events beyond our control, including but not limited to:

Customs inspections

Courier strikes or disruptions

Acts of God (e.g. floods, fire)

War, terrorism, or government action

Pandemic-related shipping delays

12. Disputes and Resolution

We aim to resolve all delivery issues quickly and fairly. If you are not satisfied:

Please email info@techshopuk.com with full details and any relevant proof.

We will investigate thoroughly and provide a resolution within 14 working days.

In line with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, we maintain full compliance with UK law, but also reserve the right to protect our business against misuse of policy or fraudulent claims.

13. Contact Us

For any shipping-related inquiries, please reach out:

Tech Shop UKDigital Ad Consultant Ltd38 Hope Street, Hanley, Stoke-on-Trent, ST1 5BSUnited KingdomEmail: info@techshopuk.com

Contact - Tech Shop UK - Checkout

Tech Shop UK – Returns & Refund Policy

Effective Date: 13 June 2025📧 Contact Email: info@techshopuk.com 🌐 Website: www.techshopuk.com

1. Overview

At Tech Shop UK, your satisfaction is important to us. While we are committed to offering quality products and dependable service, we must also protect our business from misuse and ensure a fair process for all. This Returns & Refund Policy complies with the UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Distance Selling Regulations.

By shopping at www.techshopuk.com , you agree to the terms set out below.

2. 30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return.

To qualify:

The item must be unused, unopened, and in original condition and packaging with all tags and accessories.

You must provide proof of purchase (e.g. order confirmation email or receipt).

Items returned without prior authorisation or outside the 30-day window will not be accepted.

To initiate a return, email info@techshopuk.com . Once approved, return instructions will be provided.

⚠️ Do not send items directly to Tech Shop UK’s premises. Return addresses vary by product and will be assigned based on the original supplier or service centre.

3. Who Pays Return Shipping?

Unless your item is confirmed as damaged, faulty or incorrect, you are responsible for return shipping costs. Tech Shop UK does not reimburse shipping for discretionary returns (i.e., buyer’s remorse, change of mind).

Returns must be sent to the assigned supplier or warehouse – NOT to Tech Shop UK’s offices.

Items sent without authorisation or to the wrong location may not be refunded.

Tracked shipping is strongly recommended. Tech Shop UK is not liable for lost or damaged return parcels.

4. Items Not Eligible for Return

The following products cannot be returned, except where faulty or not as described:

Sale or clearance items

Gift cards or vouchers

Custom or personalised goods

Perishable goods (e.g. food, supplements)

Hazardous materials, flammable liquids or gases

Personal care or hygiene-related products, including:

Earbuds, headphones, razors, trimmers, toothbrushes

Any product with direct skin, oral, or ear contact once opened

Mobile and computer accessories, including:

USB cables, chargers, adapters, power banks, hard drives/SSDs, memory cards

Keyboards, mice, webcams, and similar devices once opened or used

Smartwatches and tech wearables once opened or synced to a mobile device

Home & kitchen appliances (e.g. blenders, grinders, juicers) that:

Have been opened, used, or show signs of wear or food residue

Are returned without all original packaging, parts, or manuals

⚠️ Any returned item received in used or tampered condition, or without original components, may be rejected or subject to a restocking fee.

5. Damaged, Faulty or Incorrect Items

If your product arrives damaged, defective, or incorrect:

Notify us within 3 days of delivery via info@techshopuk.com

Provide:

An unboxing video clearly showing the issue

Photographs of the product and packaging

Description of the fault or discrepancy

No claims will be accepted without verifiable proof. Videos/photos are required to prevent fraudulent returns.

Once verified, we may:

Issue a full or partial refund

Offer a replacement or store credit

Request return of the faulty item

Tech Shop UK reserves the right to deny refund or replacement if evidence is insufficient or the claim appears fraudulent.

6. Exchanges

We do not process direct product exchanges. If you wish to replace an item:

Submit a return request (if eligible)

Purchase the desired item in a new order

7. Refund Process

Once your return is received and approved:

You will be notified by email

Refunds are processed to the original payment method within 10 business days

Processing times may vary by your bank or payment provider

If more than 15 business days have passed since approval, contact us at info@techshopuk.com

8. 14-Day Cooling-Off Period (UK & EU Customers)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise this right:

Email us at info@techshopuk.com within 14 days

Return the goods within another 14 days from the cancellation notice

Items must be unused and in original condition with all packaging and accessories

The right does not apply to:

Hygiene or sealed items once opened

Custom-made or personalised goods

Perishable or time-sensitive items

9. Fraud Prevention Policy

To maintain fair usage and protect our store:

All damage or defect claims must be evidenced (unboxing video, photos, written explanation)

We reserve the right to:

Deny refunds or replacements if fraud, misuse, or abuse is suspected

Request ID verification for high-value or flagged orders

Block or blacklist customers suspected of policy abuse

Take legal action or report to payment providers in case of fraudulent chargebacks

10. Contact Us

Email: info@techshopuk.com Customer Service: Monday–Friday, 9am–5pm (UK Time)Website: www.techshopuk.com

11. Legal Compliance

This Returns & Refund Policy complies with:

UK Consumer Rights Act 2015

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Distance Selling Regulations

Shopify’s Online Store Terms

12. Final Note

By placing an order with Tech Shop UK, you acknowledge and agree to this Returns & Refund Policy. Tech Shop UK reserves the right to update or amend this policy at any time. The most recent version will always be available at techshopuk.com/pages/return-policy.

Contact - Tech Shop UK - Checkout