5 Seats U-shaped Sectional Sofa Boneless Couch Cloud Comfy Modular Sofa, Flexible Combination, Installation Free

Free Economy Shipping Promotion

RattanTree offers completely Free Shipping on all RattanTree products.

Delivery Area

We ship our items to England, Wales, Scotland, Northern Ireland.

Delivery FAQs

When will my order be shipped?

Items will ship out from our warehouse after 1-2 business days of processing time.

Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays won’t be processed until the next business day.

How long does it take for delivery once my order ships?

The delivery time is usually 3-5 working days. However, some products may take 7-10 working days for delivery. We have stated the estimated delivery time on each product page.

What are your hours of operations?

Shipping hours of operation are Monday through Friday from 9AM to 5PM Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Multiple Packages?

Your order may ship in multiple packages depending on the quantity or size of the items.

Carriers Used?

We deliver items via Yodel, Parcelforce, XDP, and Tuffnells. You will have the option to choose the shipping method of your choice as well as the shipping carrier that is available for that item.

Where can I check the shipment status of my order?

You can visit your account page: click here Account/ Login.

And you'll receive an email shortly after your order ships, providing your tracking information for safety purposes. However, some shipping carriers need roughly 48 hours to update tracking once the carrier picks up the package.

How to change shipping information?

Please contact us at support@rattantree.com within 48 hours if you’d like to change your shipping information.

What should I do if I still haven't received the items after the estimated time?

1, Check whether your shipping information is correct.2, Please note that the Delivery Date on the website is estimated in business days (not to include weekends or holidays). Some items may need additional processing time (+2-3 more days) before shipping it out.3, If you still have not received your order, please feel free to email us at support@rattantree.com quoting your sales order number.

I have other questions regarding my order?

We're here to help! If you have questions regarding your order and shipment status, email us via support@rattantree.com. Please include your order number along with your question. An agent will get back to you as soon as they can.

Contact - RattanTree - UK - Checkout

30-Day Refund Agreement

We offer a 30-day refund agreement (Counted from the date the goods are signed for). You are entitled to a refund of your RattanTree product, as long as the product is in a new and/or resellable condition with all the packaging and tags intact. The refund policy applies to products purchased directly from the RattanTree website.

We are unable to process a refund for the following Products.

Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition.

Products subject to normal wear and tear.

There is no proof of purchase.

Beyondthe 30 days expires (Counted from the date the goods are signed for).

How to Apply for a Refund

Contact us at support@rattantree.com to request a return. Please state your name, order number, and reason(s) for return. The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once your return request has been accepted. For more information about how to return, you can look through our Returns & Exchanges. After receiving your return(s), we will automatically process the refund.

Refund Process

All returns will be inspected upon arrival by us. If found the item arrives back damaged due to the customer's poorly boxing/packing your returned item, this will affect your refund amount. Severely damaged goods arriving back to us due to poor customer boxing/packaging may even result in getting no refund at all.

Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 7 business days to receive a return, inspect, re-stock, issue refund to the original form of payment. Purchases made with credit cards and PayPal are issued back through the same method of payment. Refunds through credit cards and PayPal usually take up to 7 days but could vary by merchant or banking institution.

NOTE:For items that arrive damaged or are defective, YOU SHOULD provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this will affect your refund amount and the customer is solely responsible for shipping it back.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back.

Contact - RattanTree - UK - Checkout