5-in-1 Fast Charging Cable - Multi-Device

Thank you for shopping with True Technology. Below is everything you need to know about how we process and ship orders.

Free Worldwide Shipping

We're pleased to offer free standard shipping on all orders, anywhere in the world. No minimum purchase required.

Order Processing Time

Each order is carefully prepared and ships on the next business day after placement (excluding weekends and public holidays) once payment is received.

During peak periods, processing may take slightly longer. We will notify you via email if there are any delays with your order.

Delivery Timeframes

Estimated delivery times from dispatch are as follows:

Australia & New Zealand:

•Standard Shipping: 7-10 business days

United States:

•Standard Shipping: 7-10 business days

Europe:

•Standard Shipping: 10-20 business days

Rest of World:

•Standard Shipping: 15-25 business days

Please note that delivery times may vary depending on your location, local carrier schedules, and circumstances beyond our control (e.g., customs delays, public holidays, or carrier disruptions).

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 24–72 hours for tracking information to update.

If you do not receive tracking details, please contact us at sales@truetechnology.com.au

International Orders - Customs & Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product or shipping price and are determined by your country's customs authority.

We are not responsible for delays caused by customs clearance processes. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing your order.

Incorrect Address & Failed Deliveries

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply to resend the order.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact us at sales@truetechnology.com.au and we will assist you in filing a claim with the shipping carrier where possible.

If your order arrives damaged, please contact us within 7 days of delivery and we'll work with you to resolve the issue promptly.

Shipping Restrictions

We currently ship to most countries worldwide. If we're unable to ship to your location, you'll be notified during checkout.

Questions?

If you have any questions about shipping, please contact us at sales@truetechnology.com.au and we'll be happy to help.

Contact - True Technology Australia - Checkout

We want you to shop with confidence. If something isn’t right, our team is here to help.

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received

Unworn or unused

With original tags and packaging

Accompanied by proof of purchase or receipt

How to Start a Return

To initiate a return, please contact us at sales@truetechnology.com.au with:

Your order number

A brief explanation of the issue

Photos or video if the item is damaged or faulty

If your return is approved, we’ll provide:

A return shipping label (where applicable)

Instructions on how and where to send your item

Returns must be sent to the following address:4/18 Victoria Terrace Bowen Hills Queensland Australia 4006

Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at sales@truetechnology.com.au .

Damages, Faults, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

The item is defective

The item arrives damaged

You receive the wrong product

Once verified, we will make it right by offering a replacement, store credit, or refund.

Exchanges

The fastest way to ensure you receive the correct item is to:

Return the original item

Place a new order once the return is approved

This allows us to process exchanges efficiently and avoid delays.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

Refunds are issued to your original payment method

Processing typically takes up to 10 business days

Banks and card providers may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at sales@truetechnology.com.au

Shipping fees are non-refundable unless the item is confirmed faulty or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items

Gift cards

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (for hygiene reasons)

Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before returning it.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing, it can no longer be cancelled.

Our Commitment

We're committed to delivering quality products and standing behind everything we sell. If an issue arises, our support team will work directly with you to ensure a fair and timely resolution.

Your satisfaction is our priority.

Contact - True Technology Australia - Checkout