40L Big Mesh Mummy Backpack

We inform you that shipping is free for orders over €150, excluding special promotions.

1. Processing Time

Please note that the processing time of your order is separate from the delivery time.Orders are processed as quickly as possible, Monday to Friday (excluding public holidays).Processing times may vary depending on the order volume, especially during promotional periods or holidays (Christmas, sales, Black Friday…).

2. Shipping Methods

STANDARD (1–5 business days)Standard orders are shipped once payment is approved. You can expect to receive your order within 4 to 8 business days after confirmation, depending on the delivery destination.

EXPRESS (1–3 business days)Express orders are processed once payment is confirmed. You can expect to receive your order within 2 to 5 business days, depending on the delivery location.A signature is required upon receipt.

⚠️ Important: These delivery times are indicative and do not include potential customs clearance delays for shipments outside the European Union.

3. Delivery to the United Kingdom (Post-Brexit)

Since January 1, 2021, the United Kingdom applies a specific import regime based on the total value of the shipment. The following rules apply:

a) Orders with a value ≤ £135VAT on these shipments must be collected at the point of sale (by the seller or marketplace if applicable) and is not automatically collected at customs. In practice, this means VAT is charged and collected at checkout.

b) Orders with a value > £135VAT and, if applicable, customs duties are payable at customs clearance.The VAT and duty amount (and any handling fees applied by the carrier) may be requested by the carrier or customs authorities before delivery. If these amounts are not paid, delivery may be delayed, the package held, or returned.

c) Additional fees (carrier handling fees, advance payments)Regardless of the £135 threshold, carriers may apply handling/customs fees when formalities are required. These fees are generally the responsibility of the recipient and may be requested before delivery.

4. Order Tracking

Your tracking number will be sent via email by UPS once your order is shipped.Please check your spam folder if you cannot find the email.If you do not receive an email after 2 business days, please contact TYR customer service via the FAQ help section [link to insert].

5. Delivery during Christmas and High-Volume Periods

Orders placed after December 16 will be processed, but due to the high logistics volume during the holiday season, we cannot guarantee delivery before December 25.These times are indicative. Events beyond our control (weather, strikes, lost or damaged parcels, carrier saturation, etc.) may cause delays.In such cases, our responsibility cannot be held.

Contact - TYR EU - Checkout

We want you to be fully satisfied with your purchase. If you are not, you have 30 days from the delivery date to return your items and receive a refund for the merchandise amount.

⚠️ Return shipping costs are the responsibility of the customer and will not be reimbursed.

Return Procedure

To initiate your return request, please click here :

Enter your order number and the email address used for the purchase.

Select the product(s) you wish to return and indicate the reason for return.

Review and confirm your information, then submit your request.

You will receive return instructions by email.

Carefully pack your items in their original packaging, with all tags and accessories included.

Send the package to the address below using the carrier of your choice:

TYR Europe Return Service 26 quai de l'Alma 68100 Mulhouse France

Return Conditions

Items must be new, unworn, unwashed, and in perfect condition , with all tags and original packaging included.

Shoes returned with dirty soles will not be refunded and will be reshipped at the customer’s expense.

Customized or made-to-order products cannot be returned or exchanged, except in cases of manufacturing defects.

Items purchased on sale or final sale (marked as “non-returnable” or “final sale”) are not eligible for return.

Initial shipping fees are non-refundable.

Refunds & Processing Time

Once your return has been received and inspected, we will issue a refund via the original payment method.

Please allow 15 to 20 business days for the refund to appear on your bank statement or PayPal account.

You will receive a confirmation email once your refund has been processed.

Disclaimer

We make every effort to accurately display the characteristics of our products, including colors. However, colors may vary slightly depending on your screen settings. Therefore, we cannot guarantee exact color matching.

Contact - TYR EU - Checkout