4000 PSI Extension Lance

NOTE: Residential deliveries are subject to residential delivery fee.

•For international orders, read our International Shipping Policy and FAQ

•Normal shipping is by UPS or Freight. If the product is in stock it will ship on the next business day; otherwise you will be notified about the lead time.

•Some of our shipping locations do not utilize US postal service. If the item you have selected is coming from these locations and you chose USPS as your desired shipping method, it may delay delivery and incur additional inbound Freight charges. If this applies, we will notify you for authorization before we proceed.

•All orders $69.00 or more are shipped FREE of charge within the Contiguous USA. Orders less than $69.00 ship with a flat rate charge of $8.95 inside the continental USA.

•Freight carriers sometimes charge a one time residential fee that the customer is responsible for (not included in shipping). Usually the residential fee is around $35.00.

•The freight carrier will call you to schedule delivery after the product has shipped.

•If customer is not available to schedule a delivery time the product will be returned to us and the customer is responsible for re-shipping charges.

•If the customer decides they do not want the product after shipment they are responsible for all shipping charges and a 25% restocking fee.

•All special freight carrier requests such as; inside delivery, lift gate, arrival notification, residential delivery, sort and segregate, help unloading and redelivery costs are the responsibility of the customer and are not included in our shipping costs posted online. The customer will have to pay any additional fees for these special requests or redelivery fees. A redelivery fee will apply if the item travelling by freight cannot be delivered on the first attempt; even if the second attempt is on the same day.

•There will be an appointment fee (different than arrival notification fee) for freight deliveries if the carrier needs to work around the customer's schedule.

•There may be a hazardous materials fee where applicable.

•There may be limited access fees for military bases, campuses, prisons and hospitals.

•Customer must inspect the product(s) at the time of delivery for damage. If severe damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part please call us with the part number and serial number and we will have a replacement part shipped to you ASAP.

•We can ship some products in large quantities to Alaska & Hawaii, but shipping costs vary and must be quoted by phone.

•Once a product is shipped we cannot cancel an order.

California Disclaimer: Some Honda engines do not adhere with your state’s carb compliance requirements. It is the buyer's responsibility to ensure if they are allowed to use a particular Honda engine in their state.

Same Day Shipment When...

•When you call for solution advice, we'll not only suggest what fits your application, we'll immediately check if we have it here in our inventory. And we'll check if we have the model, system set up, type of accessory, etc. that you're considering.

•If we have it in inventory, and you've called us before 3 pm Eastern, we can usually ship it that same day! If not, we'll ship it the next day. If you need same day shipping, don't hesitate to ask for it.

•If we need to drop ship it direct from the manufacturer, we'll make sure it's shipped within 2 business days.

•In either case, right while you're on the phone we'll confirm the situation so you know what to expect before you complete your order! (We can do that if you call before 5 pm Eastern.)

•Then once it's shipped, we track without any effort on your part to confirm there's no hitch.

•If the product needs to be manufactured or has a lead time, we will notify you accordingly.

Shipping / Delivery Information

NOTE: Residential deliveries are subject to residential delivery fee.

•For international orders, read our International Shipping Policy and FAQ

•Normal shipping is by UPS or Freight. If the product is in stock it will ship on the next business day; otherwise you will be notified about the lead time.

•Some of our shipping locations do not utilize US postal service. If the item you have selected is coming from these locations and you chose USPS as your desired shipping method, it may delay delivery and incur additional inbound Freight charges. If this applies, we will notify you for authorization before we proceed.

•All orders $69.00 or more are shipped FREE of charge within the Contiguous USA. Orders less than $69.00 ship with a flat rate charge of $8.95 inside the continental USA.

•Freight carriers sometimes charge a one time residential fee that the customer is responsible for (not included in shipping). Usually the residential fee is around $35.00.

•The freight carrier will call you to schedule delivery after the product has shipped.

•If customer is not available to schedule a delivery time the product will be returned to us and the customer is responsible for re-shipping charges.

•If the customer decides they do not want the product after shipment they are responsible for all shipping charges and a 25% restocking fee.

•All special freight carrier requests such as; inside delivery, lift gate, arrival notification, residential delivery, sort and segregate, help unloading and redelivery costs are the responsibility of the customer and are not included in our shipping costs posted online. The customer will have to pay any additional fees for these special requests or redelivery fees. A redelivery fee will apply if the item travelling by freight cannot be delivered on the first attempt; even if the second attempt is on the same day.

•There will be an appointment fee (different than arrival notification fee) for freight deliveries if the carrier needs to work around the customer's schedule.

•There may be a hazardous materials fee where applicable.

•There may be limited access fees for military bases, campuses, prisons and hospitals.

•Customer must inspect the product(s) at the time of delivery for damage. If severe damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part please call us with the part number and serial number and we will have a replacement part shipped to you ASAP.

•We can ship some products in large quantities to Alaska & Hawaii, but shipping costs vary and must be quoted by phone.

•Once a product is shipped we cannot cancel an order.

Same Day Shipment When...

•When you call for solution advice, we'll not only suggest what fits your application, we'll immediately check if we have it here in our inventory. And we'll check if we have the model, system set up, type of accessory, etc. that you're considering.

•If we have it in inventory, and you've called us before 3 pm Eastern, we can usually ship it that same day! If not, we'll ship it the next day. If you need same day shipping, don't hesitate to ask for it.

•If we need to drop ship it direct from the manufacturer, we'll make sure it's shipped within 2 business days.

•In either case, right while you're on the phone we'll confirm the situation so you know what to expect before you complete your order! (We can do that if you call before 5 pm Eastern.)

•Then once it's shipped, we track without any effort on your part to confirm there's no hitch.

•If the product needs to be manufactured or has a lead time, we will notify you accordingly.

International Shipping Policy

We Ship orders within two business days via the United States Postal Service & United Parcel Service (UPS).

Products that ship from outside the US may be subject to import duties.

We always include signature tracking on Standard and Priority Mail and package tracking on Express Mail. Shipping charges are based upon weights and Real Time USPS and UPS shipping calculators + a small handling fee. The rates can be viewed during the checkout process. Please see our Ordering page for details on our ordering and return policies.

Orders shipping to a destination outside the U.S. that are being sent to a freight forwarding service within Florida must pay sales tax. Once a Bill of Lading is provided to Ultimate Washer showing delivery out of Florida , a refund of the tax paid initially will be credited. Due to this policy, we must obtain a credit card to credit at the time of order being placed. An exception can be made only if a tax exempt certificate is supplied.

Duty/ taxes are still owing when shipping international via UPS Worldwide Expedited, Express, Express Plus or any other freight company.

For special shipping needs, please contact us .

Rate Guide for Customs Clearance into Canada

UPS Customs Brokerage provides customs clearance for shipments entering Canada, including all other modes of transportation such as truck, rail, air and ocean freight.

Enjoy the low UPS rates for customs clearance on all your imports by simply telling your carrier that UPS is your Customs Broker.

To save even more, ship your urgent imports by UPS Worldwide Express and Expedited services, and routine entry preparation will be provided at no additional charge when UPS is designated as the Customs Broker. Additional charges may apply for complex customs clearance procedures.

International Shipping FAQ

Q) Do you ship internationally?A) Ultimate Washer Inc. is pleased to ship to hundreds of countries worldwide. If UPS or the US Post Office delivers to your country, we will usually ship to it. We can even ship on your DHL account.

Q) How do I determine shipping rates?A) There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.

Q) How long will it take to deliver?A) We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe, it can take as little as 3 days and as long as one to two months depending on the method of shipping selected.

Q) Can I get a tracking number for my shipment?A) We strongly suggest you select a shipping option that provides a tracking number. Without a tracking number, there is a greater risk of an order getting lost.

Q) What payments does Ultimatewasher.com accept for International orders?A) We accept Paypal or, in some cases, credit cards. If you live in a low risk country, and you are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer or Paypal. Please feel free to place your order. If we require a wire transfer, we'll contact you immediately. If you live in a high risk country, the easiest and cheapest payment method is Paypal.

Q) Does Ultimatewasher.com have a location in my country?A) We currently have office and warehouse in the US. Most of the shipments originate from this location.

Q) Can I become a distributor for Ultimatewasher.com?A) We are currently looking for distributors. If you are interested, please feel free to fill out our online application.

Q) Will I still have to pay duties on my package?A) Duties are not included in our pricing. All importation charges will be paid by you.

Q) When picking a shipping method for APO or FPO address, which country do I select?A) Always select the United States as the country of destination so the proper shipping options are presented.

Q) Will I pay tax for international orders shipping out from a freight forwarder located in Florida?A) Orders shipping to a destination outside the U.S. that are being sent to a freight forwarding service within Florida must pay sales tax. Once a Bill of Lading is provided to Ultimate Washer showing delivery out of Florida , a refund of the tax paid initially will be credited. Due to this policy, we must obtain a credit card to credit at the time of order being placed. An exception can be made only if a tax exempt certificate is supplied.

Tracking

Alvan Motor Freight - http://www.alvanmotor.com/

DB Schenket - http://www.dbschenkerusa.com/

Emery Worldwide Shipment - http://www.emeryworld.com/tracking/trackform.asp

ESTES - http://www.estes-express.com/

FedEx Shipment - http://www.fedex.com/us/tracking/

Lakeville Motor Express - http://www.lakevillemotor.com/

Old Dominion Freight Line - http://www.odfl.com/

Roadway Express - http://www.roadway.com/

R & L Carriers - http://www.rlcarriers.com/shiptrace.asp/

SAIA - https://www.saia.com/track

Southeastern Freight Lines - http://www.sefl.com/

UPS by Tracking Number - http://www.ups.com/tracking/tracking.html

UPS Freight (ex Overnite Transportation) - http://ltl.upsfreight.com

US Freight Ways - http://www.usfc.com/ - Includes USF Holland, BestWay, Dugan, Red star, Red away, Worldwide, Distribution

YRC Freight - https://my.yrc.com/tools/track/shipments?referenceNumberType=PRO

Contact - Ultimate Washer - Checkout

100 % Satisfaction Guaranteed Return Policy

If after you purchase any product from Ultimate Washer, at any time within 30 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately refund your money. The following conditions apply.

•All products needing service that are under warranty must be taken to a warranty center listed in your manual.

•Any item received damaged or parts missing must be reported within 3 days of delivery.

•All speciality ordered or custom items are non-refundable / non-returnable.

•All returns must have a return merchandise authorization number issued (RMA) written on the box.

•RMA is void if product is not returned within 14 days of RMA being issued.

•No returns after 30 days of purchase. Products must be returned in new condition and in the original box (never been used).

•Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way.

•Books, DVD's, Contractor Forms cannot be returned for any reason.

•All returns are subject to a 25% restocking charge.

•Shipping is non-refundable.

•Customer is responsible for return shipping cost.

•Products returned to us without a return merchandise authorization number (RMA) will be refused.

•Products being returned must be shipped by UPS Ground or Freight.

•Products refused by the customer upon delivery are subject to a 25% restocking fee and all shipping charges.

•If the shipping company is not able to deliver due to no fault on our part, the customer is subject to return

•shipping and reshipment charges.

•Any returned check is subject to $50 surcharge.

•Credit Card Orders: Cancellation will incur a six percent (6%) credit card fee deducted from any refund due and owing.

•Cancellation fee of $50 for any standard product cancelled after confirmation of order. (for processing of paperwork).

•Ultimate Washer Inc. is required by law to collect sales tax on orders shipped to specific states. Appropriate charges will be added to your merchandise total and displayed for your review prior to checkout. The sales tax indicated on the checkout form is not final. The sales tax ultimately charged to your credit card will be calculated once we determine the warehouse we will ship from and will reflect applicable state and local taxes. SEE MORE INFORMATION HERE ON TAX GUIDELINES

If your shipment contains a defective product or we sent you the wrong product:

•Return the defective item and we will replace it at no cost to you. We will issue an RMA.

•Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable)

•Please allow approximately 7-10 business days for your return to be processed once it has arrived at the warehouse.

•Customer must ship back the product within 14 days of the replacement product being shipped. If the defective product is not shipped within this 14 day period we will charge the customer for the broken item.

•If we supply our UPS account for return, you must use UPS Ground only. Any delivery service upgrade will result in customer being charged for that service.

There are two options available to handle returns in these cases:

Option 1: Place order for replacement item to ship immediately by providing credit card information. This will alleviate wait time for return processing. We will issue credit upon receipt of the returned item and assessment.

Option 2: Send defective or incorrect item first, wait for return evaluation. Once we complete assessment we will send replacement / repaired part depending on warranty evaluation.

Exchanges:Ordered the wrong product? If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7-10 days after we receive the product(s) you are returning in their original condition within 30 days. Damaged items will not be refunded if they are in non reusable conditions. We recommend you insure your package.

Contact - Ultimate Washer - Checkout