4-Wheel Abdominal Roller

Steeledge Shipping Policy

Order Processing

We carefully check and prepare each order before shipment to ensure the highest quality .

Standard products: Processed and shipped promptly.

Customized products: May take longer due to production requirements . You will be informed if your order requires additional processing time .

Shipping Methods

We offer a variety of reliable shipping options to suit your needs. Shipping times may vary depending on the method chosen and destination .

Shipping Costs

Shipping cost is determined by the product’s weight , size , and characteristics .

Heavy or oversized items may incur higher shipping charges.

Sensitive or fragile items may have additional handling costs .

Reshipment & Refunds

If your order is lost or damaged during shipment, we follow our Refund & After-Sale Policy to provide reshipment or a refund .

Liability

Steeledge is not responsible for delays , damages , or loss caused by:

Natural disasters or other uncontrollable events

Normal wear during shipping

Customer-provided incorrect information

Restricted Items

We do not ship counterfeit or prohibited items , including but not limited to pirated media , medical devices without proper approval, unsafe electronics , certain cosmetic items , or illegal products .

Restricted Destinations

Shipping is not available to certain countries due to international shipping restrictions , including Afghanistan, Jordan, Libya, Kosovo, Iraq , and similar regions.

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Steeledge Refund & After-Sale Policy

Please carefully read the following provisions for your interests.

Orders Delayed

Orders may be delayed due to shipping providers, destinations, or special circumstances. An order is considered overdue in these cases:

US: Orders are overdue after 45 days from shipment.

Brazil: Orders are overdue after 100 days from shipment due to strict customs clearance.

If the delay is caused by us, a refund will be issued. Note: Sometimes packages are held at the local post office due to incomplete addresses, unclaimed parcels, or other issues. Customers should contact their local post office to resolve these matters.

Orders Not Received

If tracking shows the order was delivered successfully, refunds will not be issued for “not received” claims without proper verification. A non-delivery certificate from the local post office is required to process a refund or resend.

Reasons a customer may not receive their order include:

Incorrect/incomplete address or number

Unknown recipient

Refusal to accept the package

Customs clearance issues

Failure to pick up on time

Customers are responsible for picking up packages. We are not responsible for lost parcels during delivery.

Products Damaged

Severely damaged products: Full refund or replacement.

Partially damaged products: Partial refund or replacement.

Damage from shipping boxes: Cannot be refunded if packaging is broken during transit.

Complaint timeframes:

Ordinary products: Within 5 days of delivery

Electronic products: Within 10 days of delivery

Incorrect or Missing Products

Incorrect products: Full refund or replacement.

Missing products: Checked against records; if confirmed, the product will be resent.

Wrong color, size, or shape (functional use unaffected): Compensation or replacement after receiving photos and measurements.

Missing parts (non-functional): Partial refund or resend.

Missing parts (functional): Full replacement.

Order Cancellation

Orders can be canceled if unpaid and pending.

Orders already processed, POD orders, or customized services cannot be canceled.

Return Policy

Products can only be returned to our warehouse. International returns are not recommended due to high shipping costs, tariffs, and risk of damage or loss.

Unacceptable Disputes

Refunds or replacements will not be issued for:

Buyer simply does not like the product

Buyer ordered wrong quantity or SKU

Buyer provided incorrect address

Minor differences in product already communicated

Force Majeure

We are not responsible for delays or damage caused by natural disasters, strikes, epidemics, wars, or other uncontrollable events.

For any questions or after-sale concerns, please contact us directly.

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