320977 John Deere Tractor Top Bubble Solution

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Hidden Valley Clothing chooses to ship with Australia Post. Currently (updated Dec 2021) there are reported delays with this postal service, due to high demands and the impact of the global pandemic Covid-19.

Domestic Shipping Rates and Estimates

Hidden Valley Clothing offers $15 flat rate shipping on all domestic orders (within Australia), please be aware that this cost contributes to associated shipping and packaging fees.

Free shipping is automatically applied on all orders $100* and over.

*Free shipping does include hats offered in the Akubra range.

In-Store Pickup

You can skip the shipping fees with free local pickup at our store location, 143 Dowling Street, Dungog, NSW 2420. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9-4 from Monday to Friday and 10-1 on Saturdays. For any collection outside of these hours please contact the store on 0458289989. Please have your order confirmation email with you when you come.

International Shipping

Currently Hidden Valley Clothing offers international shipping to New Zealand only.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@hiddenvalleyclothing.com.au with your name and order number, and we will look into it for you.

Contact - Hidden Valley Clothing - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hiddenvalleyclothing.com.au.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hiddenvalleyclothing.com.au and send your item to: 137 Dowling Street Dungog New South Wales AU 2420.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 143 Dowling Street Dungog New South Wales AU 2420

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Hidden Valley Clothing - Checkout