3-Piece Ultimate Tool Set

Where do you ship?

•We ship to the 48 contiguous U.S. states. We’re not currently able to ship to Alaska, Hawaii, or internationally.

Do you ship to APO, FPO, or P.O. Boxes?

•We are not currently able to ship to APO, FPO, or P.O. Box addresses.

Do you offer free shipping?

•We do offer free standard shipping on orders over $35.

How long will my order take to arrive?

•Orders usually take 1-2 business days to process in our warehouse, and shipping time will vary depending on shipping address and speed, but in general should take 2-7 business days.

•*During the holiday season, orders can take up to 5 business days to process in our warehouse and 2-10 business days in transit.

Do you offer expedited shipping?

•We do not offer expedited shipping at this time.

What shipping carrier do you use?

•The shipping carrier depends on the item being shipped and the shipping location, but we usually partner with FedEx, UPS, and USPS.

What is my tracking number?

•Your tracking number is emailed to you once your order ships out from our warehouse. Tracking numbers can take up to 24 hours to update once your order is with the carrier. If you’re having any trouble locating your tracking number, please send us an email at gir@patternbrands.com and we’ll gladly help you!

I can’t find my order?

•We’re so sorry to hear this! Please send us an email at gir@patternbrands.com and we’ll gladly help!

My order arrived damaged. What should I do?

•Oh no! We’re so sorry to hear this. Please send us an email at gir@patternbrands.com with a photo of the issue and we’ll take it from there.

I just placed my order. Can I change it?

•We have a very short window to make any changes to orders. Email us as quickly as you can at gir@patternbrands.com with what you would like to change and we’ll do our best!

Can I change my shipping address?

•We have a very short window to make any changes to orders. Email us as quickly as you can at gir@patternbrands.com with the updated shipping address and we’ll do our best!

Extended Holiday Return Policy

•Our extended holiday return policy is now in effect—if you make a purchase between November 1 and December 31, you have until January 31, 2026 to make a return or exchange.

Do you offer free returns?

•We do offer free returns on unopened and unused items within our 30 day return window.

How do I return?

•We offer a 30 day return/exchange policy!

Can I exchange instead of return?

•Of course!

What is the status of my return & refund?

•Returns can take up to 10 business days to process, and then once processed, your refund can take another 2-7 business days. We do our best to process returns and refunds quickly! If you have any questions, please send us an email at gir@patternbrands.com.

Can I return Final Sale Items?

•Items marked as “Final Sale” on our website are non-refundable and non-exchangeable. By purchasing these items, you acknowledge and accept that they cannot be returned for a refund or exchanged for another product, unless there is a manufacturing defect or an error on our part. We strongly encourage you to review the product details, sizing, and any available information before making a final sale purchase. Please contact our customer support team if you have any questions or concerns about a “Final Sale” item prior to making your purchase. Your satisfaction is important to us, and we are here to assist you in any way we can.