3-in-1 Folding Sofa Bed with Adjustable Backrest with Adjustable Backrest-Brown

At Furniture Gold, we are committed to providing a seamless delivery experience. Please review our shipping and return guidelines below:

Damaged or Missing Items

We take great care to ensure your items are securely packaged for delivery. In the rare event that an item arrives damaged or with missing parts, we will work with you to resolve the issue promptly.

• Damage on Arrival:

• If your package appears damaged upon delivery, we recommend noting “Damaged” on the courier’s delivery sheet before signing or refusing the delivery if the damage is severe.

• If you accept the package and discover damage or missing parts later, please notify us within 48 hours and prior to fitting to allow us to lodge a claim with the courier.

• Replacements:

• We will arrange replacement parts or a full replacement free of charge. Replacement times vary depending on the product but typically take 14-21 working days.

• If replacement parts are not available or the issue cannot be resolved, we will arrange a free collection and provide a full refund.

Change of Mind Returns

If you change your mind about your purchase, you can return the item under the following conditions:

• The item must be in its original packaging, unused, and in re-saleable condition.

• Returns must be arranged for eligible orders within 30 days of delivery.

• If you need us to collect the item, a collection fee will apply based on the size and location:

• Small items: £10–£30.

• Large items: £30–£75.

Refunds are processed to the original payment method within 3-5 working days after the item is received and inspected.

Return Eligibility

To ensure the quality of returned products, the following items are non-returnable unless faulty:

• Bespoke, Hand Crafted, made-to-order, personalised, clearance, and bulk-order (3+ units) items are excluded from returns unless an incorrect item was delivered due to our error.

• Mattresses, bedding, and other close-contact items that have been removed from their packaging (for hygiene reasons).

Delivery Guidelines

• All deliveries are made to the ground floor unless prearranged. If additional delivery assistance is required, please contact us prior to dispatch for a quote.

• Ensure access to your property is clear and safe for delivery. Couriers may refuse delivery if conditions are deemed unsafe.

We are here to make your experience as smooth as possible. If you have any questions or concerns about shipping or returns, please contact us at sales@furnituregold.co.uk

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At Furniture Gold, we aim to provide a hassle-free return process for our customers. Please review our policy below:

30-Day Money Back Guarantee

• We offer a 30-Day Money Back Guarantee on all our products, giving you peace of mind when shopping with us.

• Items must be returned:

• In their original packaging.

• In an unused and resale able condition.

Return Eligibility

To ensure the quality of returned products, the following items are non-returnable unless faulty:

• Bespoke, Hand Crafted, made-to-order, personalised, clearance, and bulk-order (3+ units) items are excluded from returns unless an incorrect item was delivered due to our error.

• Mattresses, bedding, and other close-contact items that have been removed from their packaging (for hygiene reasons).

Refund Process

• Refunds are processed within 3-5 working days of receiving and inspecting the returned item.

• Refunds will be issued to the original payment method.

Return Costs

• For non-faulty returns, a return fee will apply to cover courier and administrative costs:

• Small items: £10–£30.

• Large items: £30–£75.

• For faulty or damaged items, we will arrange a return or replacement at no additional cost to you.

How to Return an Item

1. Contact Us: Reach out to our team at sales@furnituregold.co.uk with your order details to initiate a return.

2. Provide Evidence (if applicable): For faulty or damaged items, we may ask for photos or videos for preliminary assessment.

3. Return the Item: Once approved, you will receive instructions to return the item, or we will arrange a collection.

Damaged or Faulty Items

• Any damage or fault must be reported within 48 hours of delivery and prior to fitting .

• We will provide a free replacement or repair for damaged or faulty items. If repair or replacement is not possible, a full refund will be issued.

Important Notes

• If an item is returned without prior authorization, we reserve the right to reject the return.

• Items must be returned in their original condition and packaging.

• For large items, ensure safe and accessible conditions for courier collections to avoid delays.

• If you wish to cancel the order a service charge of 10% will be deducted from the final refund, if the item had already been prepared and stocked in our warehouse ready for shipment. this is because, we have already incurred shipping preparation costs, administrative expenses, and other handling costs.

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