22mm Spring Bars x 4

Instinct Time – Safe, Secure & Timely Delivery

At Instinct Time, we take great care in ensuring your handcrafted watch is packaged securely and shipped promptly. Every order is handled with precision so your timepiece reaches you safely and on time.

Made-to-Order Watches - Build Time

Many of our watches are built to order in Melbourne, Australia. These pieces are assembled individually after your order is placed.

•Build time: 7–14 business days before dispatch

•You will receive an email confirmation when your watch enters production, and a second notification when it ships

•Made-to-Order watches are clearly marked on their product page

•If you need your watch by a specific date, please contact us before ordering

Order Processing Time

•In-stock watches: processed and dispatched within 1 business day after payment confirmation

•Made-to-Order watches: please allow 7–14 business days for assembly before dispatch

•Orders placed on weekends or public holidays will be processed on the next business day

Shipping Locations

•We currently ship Australia-wide and to selected international destinations.

•If your location is not available at checkout, please contact us before placing your order.

Estimated Delivery Time

Delivery times may vary depending on your location:

Australia: 3–5 business days

International: 7–14 business days

Please note that delivery times are estimates and may be affected by customs processing, courier delays, or unforeseen circumstances.

Shipping Charges

•Shipping costs are calculated at checkout based on your location.

•Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Tracking Information

•All orders are shipped with tracking.

•You will receive a tracking number via email once your order has been dispatched.

Customs & Duties (International Orders)

•International shipments may be subject to customs inspections and fees.

•Instinct Time is not responsible for delays caused by customs clearance.

•Any customs duties or taxes imposed are the customer’s responsibility.

Lost or Delayed Shipments

•Instinct Time is not liable for delays caused by courier services once the item has been dispatched.

•If your package is delayed or appears lost, please contact the courier using your tracking number.

•If further assistance is needed, you may contact us.

Incorrect Address

•Please ensure your shipping address is accurate at checkout.

•Instinct Time is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

•Any re-shipping costs will be the responsibility of the customer.

Contact Us

For any shipping-related questions, please contact us at: instincttime.melbourne@gmail.com

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Instinct Time – Your Satisfaction Guaranteed

At Instinct Time, we stand by the quality of our handcrafted watches. Each timepiece is built with care and precision, and we want you to love your watch as much as we loved building it. That’s why we offer a 14-day satisfaction period and a 12-month warranty on all watches and their mechanical movements.

14-Day Satisfaction Guarantee

If for any reason you're not 100% satisfied with your watch, you may return it for an exchange or refund—no hard feelings! Just make sure your return meets the following criteria:

Eligibility Requirements:

Returns must be initiated within 14 days of delivery.

Watches must be in new, unworn, and resalable condition.

Protective films on the dial, case, and clasp must remain fully intact.Removal of protective films will void return eligibility.

Must include original packaging, warranty card, and accessories (tool kit, cloth, strap, etc.).

Watches that show signs of wear, damage, alteration, or misuse cannot be returned.

Custom orders, engraved dials, or modified logo dials are final sale and cannot be returned or refunded.

Limited to one return/exchange per order.

Important Notes:

Return shipping is at the customer’s expense unless the item is faulty or incorrect.

Instinct Time is not liable for items lost or damaged during return shipping.

No returns or refunds can be processed while the return is in transit.

We recommend using tracked and insured postage when returning.

Return Process:

Email us at instincttime.melbourne@gmail.com with your order number, full name, and reason for return.

Once approved, you’ll receive return instructions.

Send the watch back with all original packaging and accessories.

Refunds will be issued within 2–5 business days after we receive and inspect the returned item.

12-Month Warranty

We proudly offer a 12-month warranty covering the watch and its mechanical movement. This includes manufacturing defects in materials or workmanship.

Warranty Terms:

Covers movement malfunctions and manufacturing faults.

Does not cover cosmetic wear, damage from misuse or accidents, water damage, or modifications.

Customer is responsible for return shipping to Instinct Time.

We will repair or replace defective items at no additional cost.

Exclusions:

Custom engraved or personalized watches.

Watches showing signs of abuse or tampering.

Final sale or discounted items marked "as-is".

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