2 PRE + CRE Stack

Shipping Information

Domestic Shipping

Flat Rate Shipping: $6.95 USD

Arrives on average within 2–7 business days .

•Shipping carriers: USPS, FedEx, or UPS.

•PEScience is located in Florida, so delivery times will vary depending on the destination.

PO Box, Rural Route, and APO/FPO/DPO Addresses:

•Orders shipped to these addresses use USPS.

Estimated delivery times:

PO Box and Rural Route: 7–10 business days .

APO/FPO/DPO: 3–5 weeks , depending on customs.

International Shipping

Delivery Times:

Most orders arrive within 2–4 weeks (estimated).

•Delivery times vary based on country, customs processing, and other border agency delays.

Carriers: USPS is used for all international shipments.

Customs and Fees:

•PEScience is not responsible for import taxes, duties, or customs fees. These charges are the responsibility of the recipient.

Additional Shipping Options

•PEScience offers expedited and prioritized shipping at rates based on carrier estimates.

•These rates are non-negotiable and displayed during checkout.

Shipping Days and Hours

Operating Hours:

•Monday through Friday, 8:00 AM – 5:00 PM EST (excluding holidays).

Orders placed before 2:00 PM EST will be processed and shipped the same day whenever possible.

•Orders placed after 2:00 PM EST or on weekends will ship the next business day.

Sales and High-Volume Periods:

•During sales, new product launches, or holidays, standard shipping times may be delayed due to increased order volume.

•Rest assured, our team works weekends and overtime during these periods to process orders as quickly as possible.

Return & Refund Policy

General Return Guidelines

Eligibility for Returns:

New, unopened items may be returned within 30 days of delivery for a full refund. Customer must pay shipping cost back to PEScience

PEScience will cover return shipping costs if the return is due to our error (e.g., incorrect item sent). In this case, please email CustomerService@pescience.com. Items must be unopened, and we must be notified within 30 days of delivery .

Refund Adjustments:

•For qualifying returns not due to our error, the original shipping and handling fees will be deducted from the refund.

•Return shipping costs for these items are the responsibility of the customer.

Refund Processing:

Refunds are processed within two weeks of the returned package’s arrival at our facility, pending inspection of the item.

Returning Opened Items

Opened items are not eligible for return . However, if you are dissatisfied, you may contact customer support to discuss possible solutions, such as:

•An exchange for another product.

•Partial store credit for future purchases.

•Return shipping for opened items is not covered by PEScience.

Incorrect Address Entry

•If you enter the wrong address during checkout, contact us immediately. If your order has not shipped, we will attempt to update the address.

•PEScience is not responsible for packages shipped to incorrect addresses. Reshipping costs or reorders due to incorrect addresses will not be covered by PEScience.

Lost or Misdelivered Packages

If your tracking information shows that a package has been delivered but you did not receive it:

•Check with neighbors and your local carrier.

•If the package cannot be located, file a claim with your carrier or local authorities.

•While PEScience cannot take responsibility for items after they have been delivered, we’re happy to guide you through the claims process.

Order Changes or Cancellations

•Once an order is placed, it enters our processing system quickly. Contact us immediately to request changes or cancellations.

•Orders that have already shipped cannot be modified or canceled.

Return Instructions

•Securely package the item in its original condition. Include your order confirmation slip and any relevant details.

Ship the item to the following address: PEScience 11200 69th St N Largo, FL 33773

•For questions or additional assistance, contact our customer support team.

Contacting Customer Support

Hours of Operation: Monday through Friday, 9:00 AM – 5:00 PM EST.

Contact Methods:

•Email: CustomerService@pescience.com

•Phone: 888-885-0195

At PEScience, we value your trust and are committed to ensuring your satisfaction with our products and services. If you have any concerns, please don’t hesitate to reach out to us. We’re here to help!

Shipping Information

Domestic Shipping

Flat Rate Shipping: $6.95 USD

Arrives on average within 2–7 business days .

•Shipping carriers: USPS, FedEx, or UPS.

•PEScience is located in Florida, so delivery times will vary depending on the destination.

PO Box, Rural Route, and APO/FPO/DPO Addresses:

•Orders shipped to these addresses use USPS.

Estimated delivery times:

PO Box and Rural Route: 7–10 business days .

APO/FPO/DPO: 3–5 weeks , depending on customs.

International Shipping

Delivery Times:

Most orders arrive within 2–4 weeks (estimated).

•Delivery times vary based on country, customs processing, and other border agency delays.

Carriers: USPS is used for all international shipments.

Customs and Fees:

•PEScience is not responsible for import taxes, duties, or customs fees. These charges are the responsibility of the recipient.

Additional Shipping Options

•PEScience offers expedited and prioritized shipping at rates based on carrier estimates.

•These rates are non-negotiable and displayed during checkout.

Shipping Days and Hours

Operating Hours:

•Monday through Friday, 8:00 AM – 5:00 PM EST (excluding holidays).

Orders placed before 2:00 PM EST will be processed and shipped the same day whenever possible.

•Orders placed after 2:00 PM EST or on weekends will ship the next business day.

Sales and High-Volume Periods:

•During sales, new product launches, or holidays, standard shipping times may be delayed due to increased order volume.

•Rest assured, our team works weekends and overtime during these periods to process orders as quickly as possible.

Return & Refund Policy

General Return Guidelines

Eligibility for Returns:

New, unopened items may be returned within 30 days of delivery for a full refund. Customer must pay shipping back to PEScience.

PEScience will cover return shipping costs if the return is due to our error (e.g., incorrect item). Please email CustomerService@pescience.com. Items must be unopened, and we must be notified within 30 days of delivery .

Refund Adjustments:

•For qualifying returns not due to our error, the original shipping and handling fees will be deducted from the refund.

•Return shipping costs for these items are the responsibility of the customer.

Refund Processing:

Refunds are processed within two weeks of the returned package’s arrival at our facility, pending inspection of the item.

Returning Opened Items

Opened items are not eligible for return . However, if you are dissatisfied, you may contact customer support to discuss possible solutions, such as:

•An exchange for another product.

•Partial store credit for future purchases.

•Return shipping for opened items is not covered by PEScience.

Incorrect Address Entry

•If you enter the wrong address during checkout, contact us immediately. If your order has not shipped, we will attempt to update the address.

•PEScience is not responsible for packages shipped to incorrect addresses. Reshipping costs or reorders due to incorrect addresses will not be covered by PEScience.

Lost or Misdelivered Packages

If your tracking information shows that a package has been delivered but you did not receive it:

•Check with neighbors and your local carrier.

•If the package cannot be located, file a claim with your carrier or local authorities.

•While PEScience cannot take responsibility for items after they have been delivered, we’re happy to guide you through the claims process.

Order Changes or Cancellations

•Once an order is placed, it enters our processing system quickly. Contact us immediately to request changes or cancellations.

•Orders that have already shipped cannot be modified or canceled.

Return Instructions

•Securely package the item in its original condition. Include your order confirmation slip and any relevant details.

Ship the item to the following address: PEScience Returns 11200 69th St N Largo, FL 33773

•For questions or additional assistance, contact our customer support team.

Contacting Customer Support

Hours of Operation: Monday through Friday, 9:00 AM – 5:00 PM EST.

Contact Methods:

•Email: CustomerService@pescience.com

•Phone: 888-885-0195

At PEScience, we value your trust and are committed to ensuring your satisfaction with our products and services. If you have any concerns, please don’t hesitate to reach out to us. We’re here to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused,sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customerservice@pescience.com . Please note that returns will need to be sent to the following address:

PEScience Returns: 11200 69th St N, Largo, FL 33773

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customerservice@pescience.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@pescience.com.