2-Pack Serving Tray Set

General Delivery Information

Delivery Partners: We offer next day deliveries by DPD next day, EVRI tracked and Amazon shipping.

Service Areas: We deliver across UK (some products are non-deliverable outside the UK mainland e.g. Rattan chair set which comes in a cargo pallets)

Free Standard Delivery

Time: 2 days

Cost: Free for orders over £4.99

Coverage: UK-wide

Next-Day Delivery

Time: Available for orders placed before 1 PM

Cost: £1.99

Tracking and Notifications

Tracking: Customers receive a tracking number via email once the products are shipped.

Notifications: Email updates at each stage (order confirmation, dispatch, out for delivery, delivered)

International Shipping

Not Available

Packaging and Handling

Packaging Materials: We use Amazon standard packaging to deliver all products to your doorstep.

Handling Fees: No additional handling charges.

Additional Services

Gift Wrapping: Gift wrapping is currently available upon request

Special Handling: None of the products we sell currently require any special handling services however if deemed fragile items will be labelled as Fragile on the packaging and it will arrive safely to you.

Customer Support

Contact: Email info@keplin-online.com or call +44 (0) 20 7569 3007 .

Availability: 7 days a week, 8am–5pm GMT

Contact - Keplin - Checkout

At Keplin Group Limited, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you can return the product for a full refund or a partial refund under specific conditions as outlined below.

30-Day Return Window

Eligibility: Returns can only be requested within 30 days from the original purchase date.

Conditions: To qualify for a return, items must be unused, in their original condition, and returned in the original packaging.

Refund & Return Fee

Return Fee: All returns will incur a £2.99 fee. However, if the return is due to a product being delivered defective, broken, damaged, or an incorrect product from the company, we will process the return, refund, or replacement at no cost to you.

Full Refund: Once the return is approved, we will process a full refund to your original payment method within 5 business days from the time your returned product reaches our warehouse and is inspected.

Return Process

Initiate a Return: To start a return, please contact our customer service team at info@keplin-online.com with your order number and reason for return, or call us at +44 (0) 20 7569 3007 . We will provide you with further instructions.

Return Shipping:

Standard Returns: For standard returns, a return label will be issued, and a £2.99 return fee will apply.

Defective or Incorrect Items: For returns due to product issues such as defects, damage, or incorrect items, we will cover the return cost, and no additional fee will apply.

Processing Time: Once the return reaches our warehouse and is inspected, the refund will be processed within 5 business days. A confirmation email for processing the refund will be sent upon receiving and inspecting the product at the warehouse.

Special Conditions

Damaged or Incorrect Items: If your item arrives damaged or is not as described, please contact us immediately at info@keplin-online.com . We will arrange for a replacement or issue a full refund at no additional charge to you.

Extended Holiday Returns: During holiday seasons, extended return periods may apply. Specific details will be provided at the time of purchase.

International Returns

For international returns, additional shipping charges may apply. Customers are responsible for any customs duties or taxes associated with the return.

Contact Us

For questions or further support regarding our Returns & Refund Policy, please contact us at info@keplin-online.com or by phone at +44 (0) 20 7569 3007 .

Policy Updates

Keplin Group Limited reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and we will notify customers of significant changes via email.

Contact - Keplin - Checkout