1st Gen Sequoia Window Panel

We aim to ship your order efficiently and with care, and to keep you informed every step of the way.

WHERE WE SHIP

We ship to the Continental U.S. , with special-order availability for Hawaii , Canada , Puerto Rico , and Guam .

We do not ship to APO/FPO/DPO addresses or U.S. territories beyond those listed.

PROCESSING TIME

Orders are usually processed within 1–3 business days for in-stock items.

•Custom or made-to-order items may take longer — lead times are clearly listed on product pages.

During sales and holiday events , processing may take longer due to volume.

SHIPPING METHODS

We use UPS , FedEx , USPS , and freight partners depending on item size and shipping location.

Some freight shipments require hub pick-up — customers are responsible for any additional fees if the item is not retrieved.

SHIPPING CHARGES

•Calculated at checkout.

Orders shipping to Hawaii, Guam, Puerto Rico, Canada and Guam may include extra surcharges, communicated during checkout or by email.

International customers are responsible for customs duties and import taxes .

TRACKING

•Tracking information is provided by email once your order ships.

If your order is split into multiple shipments, you’ll receive separate tracking numbers.

SHIPPING ADDRESS ISSUES

•Please confirm your shipping address before placing your order.

•Once the order is processed or shipped, changes may not be possible.

Packages returned due to incorrect addresses may incur re-shipping charges.

LOST OR STOLEN PACKAGES

Overland Gear Co. is not responsible for lost or stolen packages once marked as “delivered” by the carrier.

Contact the carrier first, then email us and we’ll do our best to help.

DAMAGED GOODS

If your order is damaged, please notify us within 3 days of delivery .

If damage is visible during delivery, refuse the shipment .

•Include photos of the damage, the packaging, and your order number.

We’ll help you file a claim with the carrier, but final approval is subject to the carrier's process. link

SHIPPING LIMITATIONS

No shipping to P.O. Boxes , APO/FPO/DPO addresses , or unauthorized freight forwarders.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@overlandgear.co .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@overlandgear.co .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@overlandgear.co.

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