100 Eyelash Sponge Applicators

Last updated: 15/03/2026

At XXL Lashes, we aim to dispatch orders quickly and deliver them as smoothly as possible worldwide.

This Shipping Policy applies to orders placed through www.xxllashes.com with:

Todologo S.L.Calle Jaen 829680 Estepona (Málaga)SpainEmail: info@xxllashes.comPhone: +34 67 441 7788

1. Shipping destinations

We currently ship worldwide.

However, some products, shipping methods, or destinations may be unavailable at checkout due to legal restrictions, carrier limitations, customs requirements, hazardous-goods rules, service availability, or technical limitations.

We reserve the right to restrict or decline shipping to certain destinations, products, or order types where necessary.

2. Processing times

Orders are normally processed and dispatched on business days, meaning Monday to Friday, excluding public holidays in Spain and operational closure periods.

Orders placed before 12:00 (Spain time) are normally dispatched the same business day. Orders placed after that time are normally dispatched on the next business day.

These handling times are targets and not guarantees. During peak periods, promotions, public holidays, technical issues, stock checks, fraud checks, or other exceptional circumstances, processing may take longer.

If payment is made by a method that requires manual verification or settlement, dispatch may be delayed until payment has been confirmed.

3. Shipping methods and carriers

Shipping methods depend on the destination country, parcel weight, parcel size, product type, and the shipping option selected at checkout.

Our main shipping partners may include Correos, SEUR, DHL, DHL Express, UPS, FedEx, and other logistics providers or local delivery partners where appropriate.

The carriers and delivery options displayed at checkout are those currently available for the relevant order.

If a customer has a specific request to use or avoid a particular carrier, they should contact us before placing the order or as soon as possible after placing it. We will do our best to accommodate such requests, but cannot guarantee that a specific carrier or delivery method will be available for every destination, product, or order.

4. Estimated delivery times

Estimated delivery times are shown for guidance only and begin from the date of dispatch, not the date of order placement.

Spain: usually 1–5 business days

Europe: usually 5–10 business days

Rest of the world: usually 3–21 business days

Where available, we may also offer faster services, such as:

Express shipping: usually around 2–4 business days depending on service and destination

DHL Express / super express shipping: usually around 24–48 hours, where available and operational

All delivery times are estimates only and are not guaranteed unless we expressly agree otherwise in writing.

Customs clearance, weather events, high seasonal volumes, remote delivery areas, regulatory checks, carrier delays, and other events outside our control may extend delivery times.

5. Shipping charges and current shipping options

Shipping costs and methods may differ depending on the destination country, parcel weight, parcel size, product type, and the courier or logistics company used.

Your final and binding shipping cost will always be the shipping amount shown at checkout before you complete your order. If there is any difference between this page and the checkout, the checkout price and shipping method shown at checkout will prevail.

Below you can find our current shipping structures and example price bands.

Free standard shipping within the European Union

We offer free standard shipping on eligible orders within the European Union from €59.00 order value.

Shipping area

Order value

Price

European Union

€59.00 and up

Free

Spain – Mainland

Current shipping options for mainland Spain.

Service

Weight / order class

Price

Free standard shipping

Orders €59.00 and up

Free

Ordinary shipping

0–99g

€1.90

Standard shipping

0–99g

€2.90

Standard shipping

100–499g

€4.90

Standard shipping

500–999g

€6.90

Express shipping

1–499g

€8.90

Standard shipping

1,000–2,000g

€9.90

Standard shipping

2,001–5,000g

€12.90

Express shipping

500–10,000g

€12.90

Standard shipping

5,001g and up

€14.90

Spain – Non-mainland

Current shipping options for non-mainland Spain destinations.

Service

Weight / order class

Price

Free standard shipping

Orders €59.00 and up

Free

Ordinary shipping (Canary Islands)

0–99g

€2.90

Standard shipping

100g and up

€3.90

Standard shipping

500g and up

€8.50

Standard shipping

1,000g and up

€12.50

Europe zone (shown at checkout as “Standard EU”)

Countries: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Monaco, Montenegro, North Macedonia, Moldova, Russia, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City.

Service

Weight

Price

Express International

0–999g

€18.57

Express International

1,000–2,999g

€27.09

Express International

3,000–4,999g

€35.13

Express International

5,000–6,999g

€43.15

Express International

7,000–9,999g

€51.17

Standard International

Countries: Cyprus, Israel, Japan, South Korea, United Arab Emirates, Egypt, Equatorial Guinea, Ethiopia, Afghanistan, Algeria, Angola, Anguilla, Argentina, Armenia, Azerbaijan, Bangladesh, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cape Verde, China, Djibouti, Eritrea, Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, India, Iraq, Yemen, Jordan, Cambodia, Cameroon, Kazakhstan, Qatar, Kosovo, Kuwait, Lesotho, Lebanon, Liberia, Libya, Malawi, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Rwanda, Zambia, Saudi Arabia, Senegal, Sierra Leone, Zimbabwe, Somalia, Sudan, South Africa, South Sudan, Tajikistan, Togo, Chad, Türkiye, Tunisia, Turkmenistan, Uganda, Uzbekistan, Vietnam, Western Sahara, Central African Republic, Bulgaria.

For some destinations or products within this zone, additional live carrier rates may also be shown at checkout where available.

Service

Weight

Price

Standard International

0–500g

€12.50

Standard International

501–1,000g

€25.00

Standard International Heavy

1,000–2,000g

€39.00

Switzerland

Countries: Switzerland.

Service

Weight / order class

Price

Free standard shipping

Orders €59.00 and up

Free

Standard shipping

1–499g

€5.90

Standard shipping

500–999g

€12.90

Standard shipping

1,000–2,999g

€17.90

Standard shipping

3–10kg

€25.90

Rest of the world (shown at checkout as “Standard International Overseas”)

Countries: all other countries and territories not specifically included in the Spain, Switzerland, Europe zone, or Standard International groups above.

For some destinations or products within this zone, additional live carrier rates may also be shown at checkout where available.

Service

Weight

Price

Standard International Overseas

0–999g

€25.00

Standard International Overseas Heavy

1,000–2,000g

€39.00

Express International Overseas

1–500g

€49.00

Express International Overseas

501–1,000g

€69.00

Express International Overseas

1,001–3,000g

€89.00

Express International Overseas

3,001–7,000g

€99.00

Express International Overseas

7,001–10,000g

€119.00

6. Customs duties, import taxes, and local fees

For shipments outside the European Union, and in any other case where import formalities apply, the customer is responsible for any customs duties, import VAT, local taxes, customs handling fees, brokerage charges, or similar charges imposed by the destination country or carrier.

These charges are not included in the product price or shipping price unless expressly stated otherwise.

If a shipment is delayed, returned, destroyed, or refused because customs duties, taxes, or required import procedures were not completed by the customer, we are not responsible for any resulting loss, delay, or additional cost, except where mandatory law provides otherwise.

7. Delivery address accuracy

Customers are responsible for ensuring that the delivery address, contact details, and any delivery instructions provided at checkout are complete and accurate.

If an order cannot be delivered, is delayed, is returned, or incurs additional charges because the customer provided an incorrect, incomplete, outdated, or undeliverable address, the customer may be responsible for any resulting re-shipping costs, return charges, storage charges, or other actual costs incurred.

If the delivery issue results from an error on our side, we will, as appropriate, re-ship the goods at our cost or offer another suitable solution.

8. Failed delivery, refused delivery, and unclaimed parcels

If a parcel is refused by the recipient, not collected in time, undeliverable for customer-related reasons, or returned to us by the carrier for reasons not attributable to us, we may, where legally permitted, deduct the original shipping cost and any return, storage, handling, or carrier surcharge actually incurred, and refund the remaining balance once the goods have been returned to us and assessed.

If the customer prefers re-shipment, new shipping charges and any carrier return charges may need to be paid before the parcel is sent again.

Nothing in this section limits any mandatory statutory rights.

9. Delays in transit

Once an order has been dispatched on time, delivery delays caused by the carrier, customs, weather, remote-area routing, public holidays, transport disruptions, or other external events are generally outside our direct control.

We do not accept liability for carrier delays that occur after proper dispatch, except where mandatory law provides otherwise.

If we fail to dispatch an order within our stated handling timeframe or within any separately agreed dispatch period, please contact us and we will review the matter and provide an appropriate solution in line with applicable law and the circumstances of the order.

10. Delivered but not received / lost parcel claims

If tracking shows that a parcel has been delivered but the customer believes it has not been received, the customer must contact us as soon as possible.

We may ask the customer to confirm the delivery address, check with household members, neighbours, reception, parcel lockers, or safe places, verify whether the parcel was left with a third party, and provide any relevant information that may assist an investigation.

We will then assess the matter on a case-by-case basis, which may include opening an investigation with the carrier.

A tracking status of “delivered” does not automatically resolve the matter, but it also does not automatically mean that a refund or replacement is due. Outcomes depend on the circumstances, the carrier investigation, proof available, and any applicable legal rights.

11. Damaged parcels and visible delivery issues

If the parcel arrives visibly damaged, we recommend that the customer take clear photographs of the outer packaging and contents, keep all packaging materials, and contact us as soon as possible.

This helps us assess the issue and, where appropriate, submit a claim with the carrier or offer a suitable remedy.

12. Split shipments

We reserve the right to ship an order in multiple consignments where appropriate, for example if an item is temporarily out of stock, part of the order is ready earlier, products must be shipped separately for logistical or regulatory reasons, or this is the most practical way to complete the order.

Where we decide to split a shipment for our own operational reasons, we will normally bear the additional outbound shipping cost ourselves unless otherwise agreed.

13. PO boxes and parcel lockers

We may ship to PO boxes or parcel lockers where the selected carrier and destination support such delivery.

However, not all products, shipping methods, or carriers are compatible with PO boxes or parcel lockers. If a selected address type is not supported, we may contact the customer for an alternative address or cancel the affected order.

14. Risk and transfer of responsibility

For consumers, where we arrange dispatch, the risk of loss of or damage to the goods generally passes when the goods are delivered to the consumer or to a third party designated by the consumer, other than the carrier.

If the consumer independently appoints a carrier not offered by us, risk may pass earlier to the extent permitted by applicable law.

For business customers, risk may pass earlier where permitted by applicable law or agreed contractually.

15. Order availability and shipping restrictions

All orders are subject to stock availability and shipping feasibility.

We reserve the right to cancel or refuse an order before dispatch, remove products from an order, request additional address or identity verification, substitute a shipping method, or restrict quantities where reasonably necessary due to fraud concerns, stock issues, shipping restrictions, product restrictions, carrier limitations, or compliance requirements.

If we cancel a paid order before dispatch, we will refund the affected amount to the original payment method unless otherwise agreed.

16. Subscription and recurring-delivery orders

For subscription or recurring-delivery products, shipping frequency is generally selected by the customer at checkout or within the subscription settings.

Dispatch timing for each recurring shipment may vary slightly depending on weekends, public holidays, operational schedules, payment authorization, stock checks, and carrier availability.

If a customer wishes to pause, change, or cancel a subscription shipment, this must generally be done before the next billing or processing date.

17. Contact us about shipping

If you have any shipping-related question or problem, please contact us before opening unnecessary disputes with payment providers or carriers, so we can try to resolve the matter quickly.

XXL Lashes / Todologo S.L.Calle Jaen 829680 Estepona (Málaga)SpainEmail: info@xxllashes.comPhone: +34 67 441 7788

Contact - XXL Lashes - Checkout

Last updated: 29th April 2026

At XXL Lashes, customer satisfaction matters to us. If something is wrong with your order, or you would like to arrange a return, withdrawal, exchange, replacement, or goodwill review, please use our online withdrawal and returns portal first where possible. This helps us identify your order, record your request correctly, and offer the most suitable solution.

Open the Withdraw from Contract - Returns Portal

This Refund & Return Policy applies to purchases made through

www.xxllashes.com

from:

Todologo S.L.

Calle Jaen 8

29680 Estepona (Málaga)

Spain

Email: info@xxllashes.com

Phone: +34 67 441 7788

1. Please use our portal before sending anything back

Before returning any product, please submit your request through our online withdrawal and returns portal where possible:

Withdraw from Contract - Returns Portal

This helps us:

•confirm whether the item is eligible for return,

•record your withdrawal or return request correctly,

•provide the correct return instructions,

•avoid delays or lost returns,

•and, where appropriate, offer an exchange, replacement, store credit, refund, or another suitable solution.

If you cannot use the portal, you may still contact us by email at

info@xxllashes.com

with your order number and a short explanation of the issue or return request.

Using the portal or contacting us first does not affect any mandatory statutory rights you may have.

Online withdrawal function

We provide an online withdrawal and returns portal so that customers can submit a withdrawal or return request clearly and electronically. This function is provided in line with EU consumer rules and Directive (EU) 2023/2673.

The portal allows you to enter your order number and email address, select the item or items concerned, indicate the product condition, choose a preferred solution, and confirm your withdrawal or return request.

After submitting the form, your request is recorded for your order and a confirmation email is sent to the email address used for the request.

You can access the portal here:

Withdraw from Contract - Returns Portal .

2. Consumer right of withdrawal

If you are a consumer, you generally have the right to withdraw from your purchase within

14 calendar days without giving any reason.

For goods, the withdrawal period generally expires

14 calendar days from the day you, or a third party designated by you other than the carrier, receives the goods.

For multi-item orders delivered separately, the period generally runs from receipt of the last item.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires by a clear statement. The easiest way is to use our online portal:

Withdraw from Contract - Returns Portal

If you cannot use the portal, you may also notify us by email at

info@xxllashes.com .

You may use wording such as:

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number: XXX

Product(s): XXX

Ordered on / received on: XXX

Name: XXX

Address: XXX

Date: XXX

3. Returning goods after withdrawal

After notifying us that you wish to withdraw, you must send the goods back to us

without undue delay and, in any event, no later than 14 calendar days

from the date you informed us of your decision. The deadline is met if you send the goods back before the 14-day period expires.

Return address:

Todologo S.L. / XXL Lashes

Calle Jaen 8

29680 Estepona (Málaga)

Spain

Unless we expressly agree otherwise, the customer bears the

direct cost of returning the goods

in the case of a standard withdrawal or other non-defect return.

We recommend using a tracked service and keeping proof of shipment until the return has been processed.

4. Refunds after withdrawal

If you validly exercise your statutory right of withdrawal, we will refund the amount paid for the returned goods and the basic outbound delivery cost applicable to the order.

If you selected a delivery method more expensive than the least costly standard delivery option offered by us, the additional cost of that premium delivery option will not be refunded.

Refunds will be made without undue delay and, in any event, no later than 14 calendar days from the day we are informed of your decision to withdraw.

However, for returned goods, we may withhold the refund until we have received the goods back.

Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed.

5. Condition of returned goods

Please handle returned goods carefully.

Where a statutory withdrawal right applies, you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For all non-statutory goodwill returns, items must be returned:

•unused,

•unopened where applicable,

•in original packaging where possible,

•complete and in resaleable condition.

We do not charge a restocking fee.

6. Our additional 30-day goodwill return policy

In addition to any mandatory statutory rights, we currently offer a 30-day goodwill return policy for many eligible physical products.

Under this goodwill policy, eligible items may be returned within 30 days of delivery if they are:

•unused,

•unopened where applicable,

•in their original condition,

•and suitable for resale.

This additional 30-day policy is offered voluntarily by us and may be refused where the product is not suitable for resale, has been opened, used, damaged, tampered with, or falls within an excluded category listed below.

This goodwill policy does not limit your statutory rights.

You may also use our Withdraw from Contract - Returns Portal for requests under our additional 30-day goodwill return policy. If your order falls outside the normal return window, you may still submit a request and our team will review whether a goodwill solution is possible.

7. Products that are not normally returnable or are subject to restrictions

The following categories are generally not eligible for return, or may only be eligible in limited circumstances:

A. Opened, used, unsealed, altered, or improperly stored products

Products that have been opened, used, unsealed, altered, tampered with, or improperly stored are generally not eligible for return unless they are defective, damaged, incorrectly supplied, or another mandatory legal remedy applies.

B. Hygiene-sensitive and product-stability-sensitive goods

For hygiene, safety, integrity, and product-stability reasons, certain products may not be eligible for return once opened, unsealed, used, altered, or improperly stored, where such exclusion is permitted by law.

This may include, depending on the product and circumstances:

•adhesives,

•removers,

•cleansers,

•liquids,

•sealed hygiene-sensitive goods,

•and similar products whose condition, sterility, composition, or performance may be affected after delivery.

Sealed goods that are not suitable for return for reasons of health protection or hygiene may lose the statutory withdrawal right once they have been unsealed after delivery, where the legal conditions for that exclusion are met.

Customers must submit a request through our Withdraw from Contract - Returns Portal or contact us before returning any such product so that we can assess the circumstances and advise on the most appropriate solution.

In exceptional cases, and without prejudice to any mandatory statutory rights, returns, replacements, store credit, or other accommodations for these products may be accepted at the seller’s discretion on a case-by-case basis.

C. Digital products and downloadable content

Downloadable manuals, guides, digital content, video content, and similar non-physical products are generally non-returnable and non-refundable once access, download, or streaming begins, where the customer has expressly consented to immediate performance and acknowledged the resulting loss of the withdrawal right.

D. Physical DVDs, sealed media, and similar items

Where physical DVDs, software, or similar sealed media are supplied, they may not be eligible for return once unsealed, where permitted by law.

E. Gift cards

Gift cards are generally non-refundable, except where required by applicable law.

F. Custom or personalized items

If we offer made-to-order, custom, or personalized items, those items may not be returnable except where defective, damaged, or otherwise required by law.

8. Wrong item, damaged item, or defective product

If you receive the wrong item, an item damaged in transit, or a defective product, please submit your request through our

Withdraw from Contract - Returns Portal

or contact us as soon as possible at

info@xxllashes.com .

Please include, where possible:

•your order number,

•the product name,

•the batch or lot number if visible,

•photographs of the item and packaging,

•and a short description of the issue.

Where appropriate, we may offer:

•a replacement,

•a resend,

•a repair where relevant,

•a refund,

•store credit,

•or another suitable remedy.

If the issue is confirmed to be our fault, or the product is defective, damaged, or incorrectly supplied, we will handle the matter at our cost where required or appropriate.

9. Adverse reactions, irritation, or sensitivity

If irritation, sensitivity, or another adverse reaction occurs, stop using the product immediately.

If symptoms are severe, persistent, or medically concerning, please seek advice from a healthcare professional without delay.

Claims involving irritation, sensitivity, intolerance, or other adverse reactions are handled case by case. An adverse reaction does not automatically mean that the product was defective or that a refund or replacement is due. However, we encourage customers to contact us so we can review the case and, where appropriate, offer assistance or a goodwill solution.

Nothing in this section limits any mandatory statutory rights.

10. Exchanges and store credit

Where appropriate, we may offer:

•an exchange,

•store credit,

•or a refund.

The solution offered may depend on product condition, stock availability, the reason for the return, and your statutory rights.

11. Subscriptions and recurring orders

For subscription or recurring-delivery products, cancellation is generally possible before the next billing or processing date.

If a subscription product was purchased at a discounted rate linked to the recurring subscription structure, and the customer cancels before any clearly disclosed minimum commitment has been met, we may, where legally permissible and clearly disclosed in advance, adjust the price of products already supplied to reflect the actual discount granted.

Any such adjustment will be limited to the real discount previously applied and will not affect mandatory consumer rights.

12. Workshops, courses, bookings, and date-specific services

If we offer workshops, live trainings, bookings, or other date-specific services, separate cancellation terms shown at checkout or at the time of booking may apply.

Where digital course content is supplied immediately, the rules in section 7.C above may apply.

13. Business customers

The statutory consumer right of withdrawal applies only to consumers and does not apply to business customers, unless we expressly agree otherwise.

Any returns accepted from business customers outside mandatory legal rights are handled solely at our discretion.

14. Statutory rights remain unaffected

Nothing in this Refund & Return Policy excludes or limits any rights that you may have under mandatory consumer protection law, including rights relating to goods that are defective, damaged, incorrectly supplied, or otherwise not in conformity with the contract.

15. Contact

For withdrawal, return, refund, exchange, replacement, or product issue enquiries, please use our online portal where possible:

Withdraw from Contract - Returns Portal

If you cannot use the portal, you may contact us at:

XXL Lashes / Todologo S.L.

Calle Jaen 8

29680 Estepona (Málaga)

Spain

Email: info@xxllashes.com

Phone: +34 67 441 7788

Contact - XXL Lashes - Checkout